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I'm really stuck & hope someone can help! I just switched Internet Service Provider ! I have Spectrum now, a cable company. The signal to the Modem they provided is great, but my router isn't distributing the Internet signal! Spectrum told me to reset my router back to factory default & it should resolve the problem! It made it worse! Now, I can't access the router at all because my computer or even my phone can't get Internet after connecting to the network. I've tried new network process as if the router was a new install, but even that doesn't help. Reboot didn't do anything either. The Internet Led on the router lights up white but flickers! I have no clue what to do! Without being able to access the router, I'm stuck!
No sir! I wasn't confused! Yes, I was connected by wire & I tried wireless also! I was suspecting my cable & switched it out! My WiFi antenna may have had something to do with the issue! I put in my wireless utility CD & re-downloaded the driver & so far it is working! Thank you so much for your suggestions! I really appreciate it!
Yes, I know that, but you don't understand ! I can not access the router genie because I can't get the Internet signal. Without the Internet, you can't access the router!
> I can not access the router genie because I can't get the Internet signal.
Which "the router genie" is that? Are you using a Web browser on a computer which is connected to the router, or some Genie app on a phone/tablet, or what?
> Without the Internet, you can't access the router!
Without an Internet connection, you can't assess the router from the Internet. You should still be able to get to the router's own Web server if you're connected to the router.
Yes, I've tried both & it tells me that I'm not connected to the router! My computer recognizes the network, connects to it, but with No Internet! So I can't access the Web Based Utility for the router, using any device, computer or phone!
You could be confusing the WAN and LAN connections. You NEED the WAN connection to get to the Internet. The LAN connection is what allows you to connect to the Router. On top of that you have the connection method. Wired or Wireless. If connected WIRELESSLY this will add to the confusion quite possibly.
First are you WIRED to the Router (appears you might be as you think you have a bad cable)? If so, and on a Windows PC open a CMD prompt and enter "IPCONFIG /ALL" without the quotes and press enter. On the output look for the Ethernet Adapter and then the IPv4 Gateway address.... usually 192.168.x.1 where x is 1 or 0. Open a browser and enter that address for the URL and press enter. You should get the sign-on prompt. If the IP Address is anything else please post it on a reply.
If you are WIRELESS, then the problem might be that the Modem is a Modem/Router Combo that Spectrum provides. IF IT IS, Spectrum MUST bridge the Modem and disable the Wireless signal output. If you are using the modem's wireless signal then that would explain you can't see the router.
No sir! I wasn't confused! Yes, I was connected by wire & I tried wireless also! I was suspecting my cable & switched it out! My WiFi antenna may have had something to do with the issue! I put in my wireless utility CD & re-downloaded the driver & so far it is working! Thank you so much for your suggestions! I really appreciate it!
