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Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

Markuz
Initiate

R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

  • Updated my Nighthawk R7000 to the latest firmware: V1.0.9.34_10.2.36
  • Updated the VPN configuration
  • Redownloaded the update VPN client configuration, replaced it on my iPhone 5s iOS OpenVPN client 1.2.9
  • Setting up VPN connection, without any problem.
  • Reachting local LAN devices, no problems
  • However, can NOT reach internet via the VPN connection Smiley Sad

The log shows me details about the connection that is being set up. It states "EVENT: CONNECTED". After which no logging is appended at all after requesting both targets on LAN and internet. 

 

Anybody has found an solution already?

 

similar to

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/VPN-Broken-on-iOS-after-Update/m-p/1611805

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-VPN-issues-with-latest-firmware/m-p/16...

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Not-able-to-connect-to-home-router-via-vpn-f...

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/VPN-connection-R7000-Android-no-Internet-dat...

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 45
King_Fr
Aspirant

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

Same problem here. Pls Netgear fix this or give workaround.
Message 2 of 45
pkaytes
Guide

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

Same problem here.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 3 of 45
stereoptic
Tutor

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

Same problem here! Trying to connect from my Android no internet access. I can connect to some other devices on my internal network but no internet
Message 4 of 45
chopin70
Virtuoso

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

Same here on Android. VPN connection is established but the no internet data is possible.

 

Tried the following:

- hard reset router and reconfigure manually: fails

- uninstall OpenVPN, redownload vpn config files and reinstall Android clien: still fails

- back to V1.0.9.32_10.2.34: VPN connection is back

 

So again, Netgear broke the latest firmware

Message 5 of 45
danitoo
Initiate

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

Hi, I can't connect to internet frmo my VPN with Samsung S9+. The local devices can be open, but no internet to the world. please Netgear FiX this the router R7000 is to expensive to have this issue. In Windows can connect to vpn and to the world internet but mobile devices no.

 

-Thanks.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 6 of 45
DarrenM
NETGEAR Moderator

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

I am escalating this issue to the engineers may ask you guys for some more info about the issue once I hear back.

 

DarrenM

Message 7 of 45
danitoo
Initiate

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

thank you very much,

 

I downgraded to Firmware Version V1.0.9.32_10.2.34 because the  VPN works.

Message 8 of 45
stereoptic
Tutor

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

Thanks, and will do!  I downgrded to the previous version for now.

Message 9 of 45
WFP-NG
Tutor

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

Count me in as affected on my R7000.

 

remotely updated the firmware last week and now VPN fails to give proper network access on iOS devices.  On my Surface Pro 3 / Win 10 it functions fine.  The SP3 obtains a proper IP address from the DHCP server for the VPN connection.  The iOS devices receive an IP address out of the router subnet range and out of the range assigned to the router DHCP server.  This by looking at the IPv4 address assigned in OpenVPN.  It shows that it is a 192.168.254.x number....vice a 192.168.y.z range number.

 

Being remote, I cannot easily downgrade the VPN server so would desperately desire at least a hotfix to correct the issue.  I am currently S.O.L. on VPN for iOS.

 

The only network address I can reach on iOS VPN is the VPN server/router address.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 10 of 45
Markuz
Initiate

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

Thanks!

Did you already receive back a first response with an confirmation that there will be working on this bug and/or did you already receive an indication about lead time needed?

Message 11 of 45
WFP-NG
Tutor

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

I have heard nothing new on this matter.

 

anyone?

Message 12 of 45
t18c97
Tutor

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

Add me to the list, routing to internal network fine, trying to get to internet fails. I guess I could try setting up as split tunnel but that defeats what I want the VPN for.

Message 13 of 45
WFP-NG
Tutor

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

I have been contacted via PM by Support and have remotely (via VPN on a PC) installed a beta version of firmware with a fix that appears to correct the issue.

Message 14 of 45
t18c97
Tutor

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

Thanks, yea I got a PM a few days ago alo about the beta code and it does appear to correct the problem.

Message 15 of 45
King_Fr
Aspirant

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

Good to here there is a patch. Can you share beta version?

Tks in advance
Message 16 of 45
t18c97
Tutor

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

I'd like to, but someone that used to work in IT I think I'd have to say it's up to the Netgear folks to say when to give it out, sorry.

Message 17 of 45
stereoptic
Tutor

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

I was contaacted as well and uploaded the beta version.  So far so good for me as well

.  GOod to know that Netger is reading and responding!  Thumbs up!

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 18 of 45
chopin70
Virtuoso

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

Can i test the beta on Android 6 and 8.1 devices please ?
Message 19 of 45

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

Having the same issue.  Downgraded the firmware but DID NOT HELP!  IS NETGEAR MONITORING THIS ISSUE?  GIVE US ACCESS TO THE BETA VERSION OR A NEW RELEASE …….PLEASE!!

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 20 of 45
chopin70
Virtuoso

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

If downgrade did not fix, you have another issue. Try to create and download the new certs
Message 21 of 45

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

New certificates?  Are there instructions?

 

I created many in the process of downgrading, adding different DNS addresses etc,   Nothing appears to work.  Current setup with latest firmware OpenVPN, Status Disconnected, log message; “TCP/UDP: Incoming packet rejected from [AF_NET] (my IP and port) (allow this incoming source address/port by removing –remote or adding –float)”  If using a downgrade version of firmware Status Wait.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 22 of 45
Pete1980
Aspirant

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

Any more word on a fix here?  I just switched back to my R7000 for routing while using my R8000 as an access point.  I have the latest firmware on the R7000 and am seeing the same behavior.

 

Connecting to the vpn from my MacBook - I get a 192.168.0.x IP address (same subnet as home, within the DHCP range I've assigned) and everything works perfectly.  I can browse internally and externally and am going out my home internet connection.

 

When I connect from my iPhone or iPad, I get an IP address of 192.168.254.x and can browse internally but cannot reach anything on the internet.

 

I've reinstalled OpenVPN on my devices and reinstalled the connection several times on them but continue to see this behavior.

 

Is there any word on the release of a fix?  I can downgrade if necessary, but really don't like to go backward, especially if a fix has been developed (which it appears it has)

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 23 of 45
Pete1980
Aspirant

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

I've downgraded the firmware and vpn routing works correctly again from my iOS devices.  

 

Any updates on a fix for this with the most current firmware would be appreciated, as I had to disable the automatic firmware update option.

Message 24 of 45
Emile_s
Guide

Re: R7000 OpenVPN iOS - Updated VPN no routing to internet - firmware V1.0.9.34_10.2.36

I downgraden the firmware version to V1.0.9.32_10.2.34 and OpenVPN did for 1 day and then stopped working again.

 

Do know when we can expect the new firmware update or do you have an other solution. I need to travel abroad Sunday and need a VPN connection

 

Thank you

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 25 of 45
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