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R7000 Parental Controls blocking email and Dropbox

Plateau
Aspirant

R7000 Parental Controls blocking email and Dropbox

when the parental controls are enabled, no matter the Filtering Level, dropbox on my desktop and email on my IPad are blocked. 

 

I have tried, custom filtering to None, and the same result. the only option I have is to disable Live Parental Controls. this is of course not the best option, so please help so I can configure things to keep my family safe and also run a home based business.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 4
JamesGL
Master

Re: R7000 Parental Controls blocking email and Dropbox

Hi Plateau,

 

1. When enabling the LPC, are you using a Bypass account for your devices to be able to bypass the filtering level?

2. What is the firmware version of the router?\

3. Was it working before?

 

JamesGL

Community Team 

Message 2 of 4
Plateau
Aspirant

Re: R7000 Parental Controls blocking email and Dropbox

James,

 

1. I do not know what LPC stand for. but either way, no, I am not using a bypass account for any of the devices. 

2. Firmware..? not sure how to find this out. 

3. Just started using the Parental controls this last week, so since turned on, it has not worked.

Message 3 of 4
JamesGL
Master

Re: R7000 Parental Controls blocking email and Dropbox

Hi Plateau,

 

Access the router's page(routerlogin.com) and you can see the firmware version on the upper right of the page.

 

JamesGL
Community Team

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