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Apprentice

Re: R7000 Random Reboots after 1.0.9.60 firmware upgrade


@Isles39 wrote:

I tried it and had the same issues as 60 with the disconnects of WiFi. Rolled back to 42. 


I also had the same issues with .64 as I did with .60.  I also went back to .42.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 26 of 45
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Re: R7000 Random Reboots after 1.0.9.60 firmware upgrade

I am having the same issues. It upgraded to .60 and kept rebooting, then upgrade to .64 with the same issue. Tried to reset to factory settings but keeps randomly rebooting every so often. I know re installed to the .42 version. fingers crossed. Is this working ok for others?

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 27 of 45
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Luminary

Re: R7000 Random Reboots after 1.0.9.60 firmware upgrade


@Vdeboer wrote:

I am having the same issues. It upgraded to .60 and kept rebooting, then upgrade to .64 with the same issue. Tried to reset to factory settings but keeps randomly rebooting every so often. I know re installed to the .42 version. fingers crossed. Is this working ok for others?


Yes, .42 is the latest stable version. .60 and .62 are dynamite. And not in a good way.

Message 28 of 45
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Luminary

Re: R7000 Random Reboots after 1.0.9.60 firmware upgrade



Yes, .42 is the latest stable version. .60 and .62 are dynamite. And not in a good way.


Oops, I meant .64 instead of .62 above.

Message 29 of 45
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Aspirant

Re: R7000 Random Reboots after 1.0.9.60 firmware upgrade

I tried the newer firmware version 1.0.9.64 on Monday 2-4-19, and it's been working good so far, today is 2-7-19.  But before I applied the update, I reset the router to factory setting while I was still on 1.0.9.42, not only once but twice.  After the second time, I perfomed the update to .64.  After that, I reset the router again to factory settings.  After the reboot, I started to configure the router to my specifications, including the VPN, and the readyshare USB hard drive.  I haven't had any issues so far exept the the web interface is slow to come up.  I'll report if anything else shows up.

 

Thanks.  Mike

 

Advanced Tab on R7000Advanced Tab on R7000

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 30 of 45
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Aspirant

Re: R7000 Random Reboots after 1.0.9.60 firmware upgrade

Today, the router that I updated last week to firmware .64 locked up earlier today, no wifi, no wired connections.  I had to turn it off and on to bring back online.  I'll probably revert back to .42 if it does it agan.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 31 of 45
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Re: R7000 Random Reboots after 1.0.9.60 firmware upgrade

I have had the same issue for months. Router keeps rebooting. Now it’s every 10 minutes. I have upgraded the firmware, that didn’t work. I downgraded the firmware to .42, then did a factory reset, that didn’t work. Now I’m just confused. Should I go back even further to an older firmware? So frustrating.
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 32 of 45
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Re: R7000 Random Reboots after 1.0.9.60 firmware upgrade

We've been having issues off and on for the past month or two. Some days it's fine and some days it restarts every 10 minutes for apparently no reason. I even replaced our modem to make sure that wasn't the issue. Factory resets and firmware updates (and downgrades) don't seem to make any difference. The router is barely 18 months old and is now basically useless half the time we are home. Has there been any acknowledgement from Netgear? I'd ask them but they want cash just for email support...

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 33 of 45
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Re: R7000 Random Reboots after 1.0.9.60 firmware upgrade

I have been having this issue since 'upgrading' to .64 from .42 as well. Installed the newer firmware on March 16; reboots began that night and have become more frequent since. Have also tried factory resets, power cycles, cable vs. wireless connection, using different outlets, switching power cables. No change. Will try reverting to .42 but am not hopeful.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 34 of 45
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Re: R7000 Random Reboots after 1.0.9.60 firmware upgrade

Good luck... Netgear actually reached out after my last forum post and setup a call where a tech remoted in to try to figure it out. The tech even mentioned they would be willing to replace the router if it turned out to be a firmware thing despite being out of warranty. We had to schedule a followup but they never actually called me back. They then emailed me to say that my ticket was closed because my router was out of warranty.

 

I bought a Linksys router to replace my R7000 and I hope anyone who sees this post does too. I wonder if there's tort liability here. If Netgear's firmware updates are breaking routers then there are clear damages per affected user and likely negligence on their part. Maybe I'll get in touch with some lawyer friends.

Message 35 of 45
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Re: R7000 Random Reboots after 1.0.9.60 firmware upgrade

Unreal this is still going on. Downgraded to .42 over a month ago and it's a lot more stable. I keep checking back here for updates as I dont like running older less secure firmware in today's security environment.
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 36 of 45
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Re: R7000 Random Reboots after 1.0.9.60 firmware upgrade

I haven’t seen any positive comments about the latest update so I haven’t tried it yet. I can’t afford to have the internet cutting out when working from home. It has been fine since I went back to the older (.42 I think) version. It’s a shame I have to roll back from behind security updates to have a stable router.
Message 37 of 45
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Re: R7000 Random Reboots after 1.0.9.60 firmware upgrade

This is **bleep**. No matter which firmware I downgrade to the router still keeps randomly reboot.
Message 38 of 45
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Luminary

Re: R7000 Random Reboots after 1.0.9.60 firmware upgrade


@bastjanlee wrote:
This is **bleep**. No matter which firmware I downgrade to the router still keeps randomly reboot.

Try 1.0.9.88, just out.

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/NEW-R7000-FW-Version-1-0-9-88/m-p/1771107

 

Make sure to do a hard reset to factory settings before updating. Do an extra reboot after the update. Do not reload saved configurations. Do the setup manually.

R7000 is in the recycle bin
Message 39 of 45
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Re: R7000 Random Reboots after 1.0.9.60 firmware upgrade


@bastjanlee wrote:
This is **bleep**. No matter which firmware I downgrade to the router still keeps randomly reboot.

Note that random reboots can also be caused by a bad power supply.

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-1-0-9-x-reboot-cycle/m-p/1764468/highl...

R7000 is in the recycle bin
Model: R7000|AC1900 Smart WIFI Router
Message 40 of 45
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Re: R7000 Random Reboots after 1.0.9.60 firmware upgrade

How is this working now? Trying latest update after being downgraded for many months. Hope I don’t regret it.
Message 41 of 45
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Re: R7000 Random Reboots after 1.0.9.60 firmware upgrade

Anybody having any luck with this new firmware version as far as no more random reboots?

Message 42 of 45
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Re: R7000 Random Reboots after 1.0.9.60 firmware upgrade

There are two newer firmware updates, 1.0.9.64, and 1.0.9.88.  I installed the 88 a couple of weeks ago, and has had no issues so far.  I had installed .64 before that, and it still was rebooting occasionally.  I disabled "Smart Connect" in the Wireless Setup tab, and that stopped the rebooting.  I have not enabled that option since.

Model: R7000|AC1900 Smart WIFI Router
Message 43 of 45
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Aspirant

Re: R7000 Random Reboots after 1.0.9.60 firmware upgrade

For mine R6900 v2 it's only showing 1.2.0.42

Model: R6900P|Nighthawk AC1900 Smart WiFi Dual Band Gigabit Router
Message 44 of 45
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Apprentice

Re: R7000 Random Reboots after 1.0.9.60 firmware upgrade

I think they use a different numbering scheme depending on the model of the router.

Message 45 of 45
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