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R7000 - SSID not listed on some devices

sordini
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R7000 - SSID not listed on some devices

I've recently bought an R7000 router and with by far the majority of the devices we have it works brillliantly.  However, on one device (a Netgear WN1000RP range extender) the network SSID given out by the R7000 isn't (and has never been) listed in the list of available networks.  On another (an Acer Aspire One netbook - broadcom BCM4313 802.11bgn network adapter) it has been listed once or twice but generally isn't available.

 

 What would be recommended as a remedy to this?

 

Both of the devices do list other networks (and both work fine with other routers), so it doesn't look like the wifi adapters on the devices are the issue.  On the other hand, as mentioned above, the R7000 network is visible to every other device in the house (this includes a wide range of manufacturers, OSes and device types) so it doesn't look the router's the problem either.

 

FWIW it's worth neither the 2.4Ghz nor the 5Ghz networks are visible to either of the devices but it's the 2.4GHz network I'm focussing on.  In Netgear genie "Enable SSID broadcast" is checked for this network, channel is set to Auto, and mode is "up to 600 Mbps".

 

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sordini
Aspirant

Re: R7000 - SSID not listed on some devices

So, as mentioned above, a firmware update solved the issue with the WN1000RP.  With the netbook, the issue was solved by manually selecting a channel on the R7000 (rather than leaving it at "auto").  We tried this when we realised that the linux driver we're using for the BCM4313 adapter doesn't work on channels 12 or 13.

 

The curious thing is that prior to setting the channel on the R7000 (and despite the fact the broadcast channel on the WN1000RP is neither 12 nor 13 - it's fixed on 11) the SSIDs of neither the R7000 nor the WN1000RP were listed on the netbook - but after setting the channel both were.  We're happy we've solved the problem but nevertheless intrigued as to why this might the case - so if anyone reads this and is able to shed any light on that we'd be really interested.

 

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Retired_Member
Not applicable

Re: R7000 - SSID not listed on some devices

it will never see 5g

 

try lowering from 600 to 289 or 54 and that SSID Broadcast is ENABLED

 

Was this used with another router prior to the r7000

 

Try a reset of both router and repeater

Message 2 of 4
sordini
Aspirant

Re: R7000 - SSID not listed on some devices

Thanks. Looks like it might be to do with firmware (on the devices). We updated the firmware on the WN1000RP and that solved the problem for that device. Looking into a kernel upgrade for the netbook but it's running fine off ethernet for now so we may just leave it that way.
Message 3 of 4
sordini
Aspirant

Re: R7000 - SSID not listed on some devices

So, as mentioned above, a firmware update solved the issue with the WN1000RP.  With the netbook, the issue was solved by manually selecting a channel on the R7000 (rather than leaving it at "auto").  We tried this when we realised that the linux driver we're using for the BCM4313 adapter doesn't work on channels 12 or 13.

 

The curious thing is that prior to setting the channel on the R7000 (and despite the fact the broadcast channel on the WN1000RP is neither 12 nor 13 - it's fixed on 11) the SSIDs of neither the R7000 nor the WN1000RP were listed on the netbook - but after setting the channel both were.  We're happy we've solved the problem but nevertheless intrigued as to why this might the case - so if anyone reads this and is able to shed any light on that we'd be really interested.

 

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