R7000-V1.0.9.88_10.2.88

[OhioSteve]

The only major problem I have had with this version of firmware is that I can no longer use the Netgear EX7000 Mesh Extender with it.  The extender will work fine after boot for approximately two hours and then the connection between the extender and router is dropped--the router logs show the extender as unauthorized.

Once the router to extender connection is dropped any clients connected to the extender stay connected but no longer have connection to the Internet.  Since I can no longer use the extender I do have a few WiFi dead spots in the house.

We do not have an extensive WiFi connections--normally only 10-15 devices are connected at any one time

[darkjfman]

I guess I'll be joining the group of people that are downgrading to .42

Netgear is trying hard to go off my list. I will definitely consider buying other products now.

[Global_Saffer]

The answer is that Netgear hates its customers, so you should totally fork out the cash for a new Netgear product because they'll support a new device better. They promise

[ZipSpeed]

Updated to .88 with nothing but problems.  Was previously on .42 with no issues.  Downgraded back to .42 and running like it should.  Kind of sad really.  I used to hold Netgear in such high regard. Not so much these days.  I've been using a lot TP-Link smart home products and access points, and they've been great.  Easy to setup and nice clean GUIs.  Sad to say, but the R7000 will probably be my last Netgear product as I'm currently eyeing the TP-Link Archer C5400X.  Will probably move the R7000 to my parent's house where their wireless needs are less demanding compared to mine.

[sanman202]

Yeah this will be my last , Netgear. They don't care about security. Where is their rep that should be chiming in on this thread? They don't care so I don't care when I buy another brand next time. That's how it works.

[sanman202]

Yeah probably TP Link next. They're nicely priced and offer decent support.

[Paul-Jan]

It would be very nice of Netgear if they themselves would respond to the problems below. After all, it is not an advertisement for the brand. Until about a year ago I had no problems with the router. After this with every update, a functionality problem has been added. "If they don't solve the problems in the short term, they will also have lost me as a customer" I would also no longer advertise the brand positively. I think Netgear has called this rain of complaints about itself. I still give them the benefit of the doubt, but then it must be resolved within the foreseeable time.

[vsyd]

lol... these useless wankers are quick to remove my post but wont give customers an update on the issues itself.

I'll say it again... the ony thing they are quick at is deleting posts that say how useless they are.. and @DarrenM is still a wanker who only does 2 things quick.  delete forum posts and blow his load.

[vsyd]

@Paul-Jan   the moderator who replied earlier hasnt aswered for over 2 months...or anyone else for that matter... benefit of the doubt is long past

[BOYZB16]

@vsyd I can't stop laughing lol man that's funny!

he's obviously reading these posts, who he is?

[vsyd]

@BOYZB16 

my guess is hes job is to moderate and update people but i think all he does is watch redtube and set record times of blowing his load with each viewing 

[MightyHandy]

Looks like these firmware updates come out quarterly. Netgear is notorious for having bugs leak out. They do fix them in the next release or 2. What they don’t typically do is release fixes immediate after pushing a new version. Good news is, they always let you revert. And hardware seems to tolerate it well. There is always ddwrt and tomatoe too.

[BOYZB16]

If you say quarterly then we should see a new version release in a week's time and hopefully they have read all of these posts without commenting on how crap .88 is.

[myersw]

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@sanman202 wrote:
Yeah probably TP Link next. They're nicely priced and offer decent support.

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And 3 years of Trendmicro security like Armor free. Or get Asus that also has Trendmicro for free. Have a friend who recently chucked his r8000 and now has a TP-Link. Loves it and guess what, if you check their forums, the moderators have a path to engineering and can get you answers. Unheard of on the Netgear forums. 

[agl6791]

Netgear has gotten too big for their briches.. Thousands of complaints about this firmawre/router exist all over, and still no fix. WTF are they doing? Probably just developing a router that can turn your stove on. Better get good fire insurance

[NE1Scott]

.88 is trash.   I have been trying to figure out why for the past few months my internet seems to go down randomly all the time and get extra crappy at points where I have to power cycle it.  Netflix playback gets messed up so I have to power cycle my roku TV as well.

I just downgraded to .42 until netgear pulls their heads out of their A$$es and gets a new fully tested firmware upgrade for this expensive but well worth it (when the firmware isn't garbage) router.

[myersw]

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@NE1Scott wrote:

I just downgraded to .42 until netgear pulls their heads out of their A$$es and gets a new fully tested firmware upgrade for this expensive but well worth it (when the firmware isn't garbage) router.

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IMHO, as long as folks buy they will continue to put out crap firmware. I think only way to get their attention is buying else where. That is what I did and never been happier. Network, wired and wireless just works. Never a reboot, never a reset and reconfigure, just works as you would want/expect. My sig says what I have so do not ask.

[sanman202]

This has to be the only instance aside from a company going out of business or a scammer, of the worst product support EVER in all my years buying something. It's unreal with no response from them. Is this some kind of joke? Even the website survey they asked for me to do is broken and won't move forward. THE LAST NETGEAR PRODUCT I'LL EVER BUY!!! Is this real? Pinch me!

[agl6791]

Just called tech support.. they wanted to change settings, and fenagle around with channels and bs.. I had to put a quick stop to that bc that is futile..got connected to a manger and was told by this manager that the level 3 engineers do actually know about this.. told them that they should notify customers that there is a fix underway, not to let us hang for months.. we shall see.. 

[mang78au]

Hi

Just upgraded firmware to V1.0.9.88_10.2.88 and my WifFi keeps dropping out. I have to manually reboot each time to get internet to work.

Making matter worse, my whole house using smart lights stops. 

FIX THIS ASAP!!!

[BOYZB16]

Just roll back dude and your smart lights will be back on.

[vsyd]

The netgear staff are just duds

[sanman202]

We'll see, I sent support an email after making a comment on their app. They replied to the comment and said to email them so that's what I did. We'll see what they offer for a firmware option.

[Gilephor]

I have done the same thing and their support just said they are working on a fix in the new firmware that comes out. No timeline of when that is going to be or anything useful. 

I have been using netgear products for YEARSm that STOPS after this router. I will not purchase anything with a Netgear name on it in the future after how they have handled this debacle with this firmware. No communication to the community, non-specific anwsers from support, nothing really useful at all from anyone at Netgear,

Pretty much any chance i get at the moment I am telling all the people I know to stay away from Netgear products. 

[sanman202]

Yep there's lots of competition out there. The one with better support should win. The one with competent help should win. It's a tech item so the customer expects support from time to time. We have many devices these days on some networks and it's important to have good support. I think I will look at the Google WiFi next.