Reply

R7000 WIFI Internet connection

dkkoala444
Aspirant

R7000 WIFI Internet connection

A week ago, internet indicator(LED) was just off (no light) , No amber or white.

 

After that, I lost my internet connection.

I cannot find my router SSID on the WIFI network list on either laptop or smartphone.

 

I cannot even access routerlogin.net or 192.168.1.1 through wired connecting.

(I cannot access 192.168.1.1 through WIFI becaue I cannot find SSID)

Internet web broswer displays "Access is rejected".

 

I tried to self-test of internet port using one cable, connect the other end to the LAN port of the router and the other end connect it ot the Internet port. Still no internet light.

 

I have just used about 1 year.

When this happen, there was no power shut down or anything electrical/physical impact.

 

I tried power cycle and factory reset at several times,  but it still has the same problem.

 

Anybody has idea?

 

Thanks.

 

 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 6
IrvSp
Master

Re: R7000 WIFI Internet connection

Try testing direct to the Modem, maybe it isn't putting out a signal?

 

You could have had a power drop too, power of both the router and modem, power on the modem first fully and then the router and see if it works.

Message 2 of 6
dkkoala444
Aspirant

Re: R7000 WIFI Internet connection

Yes, tried to connect to modem directly, modem is working good.

I also tried power cycle in several ways like your mention. But only internet LED is off.
Message 3 of 6
IrvSp
Master

Re: R7000 WIFI Internet connection

Well, there is a button on the R7000 front. On the right, the 2nd button from the right. Did that get pressed accidentally and if so, that would turn the WiFi off but that should NOT effect the LAN wired devices or the Internet light?

 

Sounds like the R7000 is dead or maybe bricked? I'd call NG Support IF still in warranty.

Message 4 of 6
dkkoala444
Aspirant

Re: R7000 WIFI Internet connection

WIFI button is On.

I think my R7000 is dead too.
Damn, i just used 1 year without any damage. Netgear gives a support only 90days after purchase.
I am so disappointed to Netgear.
Message 5 of 6
dkkoala444
Aspirant

Re: R7000 WIFI Internet connection

Thank you anyway
Message 6 of 6
Top Contributors
Discussion stats
  • 5 replies
  • 2307 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 6E