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I've had my trusty R7000 for a few months now and it's done very well, up until maybe a month or so ago. All of a sudden my wifi performance took a nose dive, however it wasn't my bandwidth, seems like it's more latency. I'll run a speed test on my various wifi devices and they will show the speeds I'm paying for as well as normal latency (~10ms), however whenever I try to use an app on my phone while connected to wifi it would act as if my internet had terribly high latency. I've tried rebooting it, rolling the firmware back to the last version and turning QoS on and off. Does anyone have any suggestions on how to fix this?
If it is just the phone which is showing issues, then I suggest that you install a ‘traceroute’ application on the phone to determine where the delays are.
No problem, if you think there are delays then running a tracert on a PC (or the equivalent on a smartphone) should help identify where the delays are.
Do you have the Genie app installed on your PC (either from the included CD or having downloaded and installed it from the Netgear website)? Some have reported that this can cause issues for the router.
Tracing route to www.google.com [74.125.21.105] over a maximum of 30 hops:
1 31 ms 29 ms 31 ms 10.109.1.1 2 33 ms 43 ms 30 ms 45.32.128.1 3 30 ms 31 ms 31 ms xe-1-2-2.cr1.sjc2.us.as4436.gtt.net [69.22.143.237] 4 31 ms 31 ms 32 ms xe-11-3-1.sjc12.ip4.gtt.net [89.149.184.237] 5 31 ms 31 ms 32 ms as15169.sjc10.ip4.gtt.net [199.229.230.134] 6 44 ms 31 ms 31 ms 216.239.49.170 7 97 ms 97 ms 97 ms 209.85.246.38 8 82 ms 91 ms 84 ms 216.239.46.240 9 83 ms 71 ms 70 ms 209.85.240.23 10 96 ms 95 ms 99 ms 72.14.234.3 11 94 ms 96 ms 97 ms 209.85.142.153 12 * * * Request timed out. 13 97 ms 95 ms 96 ms yv-in-f105.1e100.net [74.125.21.105]
Timeouts can occur at a hop if that node doesn’t respond to ping.
You posted results are pretty close to mine (testing from the UK) and that output doesn’t look particularly odd to me. The idea is that if you find a site that appears to have high latency then this can occur if data is being delayed between your computer and the destination, and a tracert can often identify where this is occurring. If tracert shows no particular lags, then you can look at other possibilities like a slow server, your own computer firewall or AV software, or slow / unresponsive scripts.
Okay so if the issue is happening to every device that connects to the Wi-Fi whether it's the 2.4 or the 5 bands it pretty much has to be the router correct? Do you think factory resetting it and putting the original firmware would help?
A factory rest would not hurt, it might help to rule out other possible issues, or more hopefully get you up and running happily again. However while the router might be a common factor for all your devices, so is anything downstream of the router.
I suggest that you save your current router settings to a file before a factory reset. After the reset manually configure the router with the minimum settings needed to check if the issue is gone, and if it has reload the saved settings and check again. If that doesn't help then consider changing the firmware.
