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Re: R7000 abd Roku3 and 4 unable to stream movies off USB.

Screwdriver1
Tutor

R7000 abd Roku3 and 4 unable to stream movies off USB.

I have a R7000 that I just purchased to replace a Asus RT-AC66U that died. I had no issue streaming MP4 videos off the USB drive connected to the Asus's port. With teh R7000 I am unable to stream videos to ether my Roku 3 or 4, but have no issue streaming to three different TV's, two iPads, 3 PC's and 2 Android phones.

 

I have read about this issue concerning the R7000 on here and the Roku forums but there have been zero solutions. I contacted Roku since the 4 was still within support and they say it is the R7000 (ofcourse).

 

BTW, I brought home a Linksys WRT1200AC from the office and it had zero issues streaming the same files to the Roku that the R7000 seems to have an issue with.

 

 

Message 1 of 20
ElaineM
NETGEAR Employee Retired

Re: R7000 abd Roku3 and 4 unable to stream movies off USB.

Are you getting any error messages?

What firmware is installed on your router?
Have you tried this firmware version 1.0.6.40?

ElaineM
NETGEAR Community Team
Message 2 of 20
rleatherwood
Tutor

Re: R7000 abd Roku3 and 4 unable to stream movies off USB.

I have had the same problem with the Roku streaming stick. I have found that the last firmware to work correctly on the R7000 and my Roku stick was 1.0.3.80 (which I am using). Firmware 1.0.4.X or greater including 1.0.5.70 does not work.

 

In my case, the Roku sees the R7000 and you can select the movie to play. When the Roku attempts to play the movie, it buffers 25% and then hangs.

 

 

Robert 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 3 of 20
ElaineM
NETGEAR Employee Retired

Re: R7000 abd Roku3 and 4 unable to stream movies off USB.

@rleatherwood Have you tried the beta?

ElaineM
NETGEAR Community Team
Message 4 of 20
rleatherwood
Tutor

Re: R7000 abd Roku3 and 4 unable to stream movies off USB.

Elaine,

 

I did try the 1.0.6.X beta firmware. It does not work either. Firmware 1.0.3.80 is the last verison that correctly works with the Roku streaming stick.

 

 

Robert

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 5 of 20
ElaineM
NETGEAR Employee Retired

Re: R7000 abd Roku3 and 4 unable to stream movies off USB.

@rleatherwood Kindly register your device and let me know once done.

ElaineM
NETGEAR Community Team
Message 6 of 20
rleatherwood
Tutor

Re: R7000 abd Roku3 and 4 unable to stream movies off USB.

I registered my device.......

 

 

Robert

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 7 of 20
ElaineM
NETGEAR Employee Retired

Re: R7000 abd Roku3 and 4 unable to stream movies off USB.

@rleatherwood Thank you! I will go ahead and check this with our engineering team.

ElaineM
NETGEAR Community Team
Message 8 of 20
windsaga
NETGEAR Expert

Re: R7000 abd Roku3 and 4 unable to stream movies off USB.

Hi, I am the engineer responsible for R7000.

I would like to double check this issue : Does the movie stream from USB port or Ethernet ?

 

Thanks

 

Jack

Message 9 of 20
rleatherwood
Tutor

Re: R7000 abd Roku3 and 4 unable to stream movies off USB.

Sorry for the delay. The movies are streaming from a 1TB disk connected to my Nighthawk USB port over wireless to my Roku streaming stick. I am using the Roku Media Player v4.1.1514 to play the movies on the TV.

 

 

Robert

Message 10 of 20
windsaga
NETGEAR Expert

Re: R7000 abd Roku3 and 4 unable to stream movies off USB.

Hi,

 

We will fix it at next official release and thanks for your prompt information.

if you would like to try this modification in beta FW, please follow the below link:

https://www.dropbox.com/s/b7urg2qqyr66xvp/V1.0.7.3_beta_roku.chk?dl=0

 

Thank you again and have great day ^^

 

Jack

Message 11 of 20
rleatherwood
Tutor

Re: R7000 abd Roku3 and 4 unable to stream movies off USB.

I installed the beta firmware on my R7000. Streaming now works correctly with my Roku stick. Thanks for fixing the problem. I look forward to the official firmware release.

 

 

Robert

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 12 of 20
twl102969
Initiate

Re: R7000 abd Roku3 and 4 unable to stream movies off USB.

I had the same issue. The beta release resolved my issue too. Well done and many thanks.
Message 13 of 20
twl102969
Initiate

Re: R7000 abd Roku3 and 4 unable to stream movies off USB.

When will this release go to production?
Message 14 of 20
ElaineM
NETGEAR Employee Retired

Re: R7000 abd Roku3 and 4 unable to stream movies off USB.

We do not have any exact date as to when it will be released.

Tentatively, sometime by the end of October.

ElaineM
NETGEAR Community Team
Message 15 of 20
boxcar-7
Guide

Re: R7000 abd Roku3 and 4 unable to stream movies off USB.

Hello Everyone,

 

I am having the same problem with my Roku streaming from my C6300 1790AC Router/Modem.  I have the Netgear Genie running, I have downloaded the "drop box file" to the drop box, and to my computer.  I've registered my router...obviously.  I cannot find any "firmware update" or "install"  Please can some one chime in on what my next steps are?

 

I have three Rokus thrughout my house and would love to be able to stream to them.

 

Thanks in advance for your assistance....boxcar-7 standing by.

Cheers

 

 

 

 

Message 16 of 20
windsaga
NETGEAR Expert

Re: R7000 abd Roku3 and 4 unable to stream movies off USB.

Previous FW at dropbox is for R7000 only.

Message 17 of 20
boxcar-7
Guide

Re: R7000 abd Roku3 and 4 unable to stream movies off USB.

Roger, understood....thanks

Message 18 of 20
boxcar-7
Guide

Re: R7000 abd Roku3 and 4 unable to stream movies off USB.

Sharing lesson learned, I have found that I fixed the problem when I hooked up a self powered external hard drive.  The movie played/streamed fine.  I'm looking into a docking station for my Seagate 2TB external drive that will power the HD externally instead of through the USB cable. Here is a link to the device.

https://www.sabrent.com/product/EC-DFFN/usb-3-0-sata-external-hard-drive-lay-flat-docking-station-bu...

 

They may have something that will work for your external hard drive.

Cheers.

Message 19 of 20
rleatherwood
Tutor

Re: R7000 abd Roku3 and 4 unable to stream movies off USB.

Please note that the latest security fix 1.0.7.6 breaks Roku streaming. It looks like the emergency fix does not include the 1.0.7.3_roku streaming fix which is a bummer.

 

On a side note, I decided to downgrade to firmware 1.0.3.80 for giggles. This restored streaming to my Roku and seems to not be vunerable to Security Advisory VU 582384. I tried all the vuneraility scripts against my Netgear R7000 and just received the 404 HTTP error message. YMMV

 

 

Robert 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 20 of 20
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