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Re: R7000 & RCloud app after migrating to mynetgear account

HH1736
Tutor

R7000 & RCloud app after migrating to mynetgear account

Hello,
After migrating to Mynetgear account the app - RCLOUD is useless. Can't find any folders, can't back up ... the only thing it can see is the router R7000 and that's it. Any suggestions ?
Thanks!

Message 1 of 8

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HH1736
Tutor

Re: R7000 & RCloud app after migrating to mynetgear account

I did the factory reset of the router and everything works great as beforeSmiley Happy

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Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 8 of 8

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FramerV
NETGEAR Employee Retired

Re: R7000 & RCloud app after migrating to mynetgear account

Hi HH1736,

 

Welcome to the community.

 

Just to confirm, do you have a ReadyNAS storage device? This is to confirm if you are on the right board.

 

 

Regards,

Message 2 of 8
HH1736
Tutor

Re: R7000 & RCloud app after migrating to mynetgear account

Before the "upgrade" to Mynetgear I was using RCloud app to backup the pictures/videos on four iphones and three laptops to Seagate Backup Plus 5TB drive connected to my router R7000. Then using Kwilt app we were able to see all the pictures - 31,000+... Not anymore, see the picture - can't find the drive...Any suggestions ?

RCloud.PNG

Message 3 of 8
FramerV
NETGEAR Employee Retired

Re: R7000 & RCloud app after migrating to mynetgear account

Hi HH1736,

 

Thanks for contributing to the community!


Unfortunately, you have posted in a wrong board, I will be moving your post to Nighthawk WiFi Routers board to get community members and moderators in that board read your issue.

 

 

Regards,

Message 4 of 8
HH1736
Tutor

Re: R7000 & RCloud app after migrating to mynetgear account

Hi FramerV,

Just wonder where I could find some help about RCLOUD app?

RCloud.png

 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 5 of 8
JamesGL
Master

Re: R7000 & RCloud app after migrating to mynetgear account

Hi HH1736,

 

1. What is the firmware version of the router?

2. What is the OS version of your smart phone?

3. Can you access the drive via readycloud.netgear.com?

Message 6 of 8
HH1736
Tutor

Re: R7000 & RCloud app after migrating to mynetgear account

Hello,

1,- R7000 with V1.0.7.6_1.1.99;

2,- iphone 6S with iOS 10.2, and Samsung Galaxy S7 with Android 6.0.1;

3,- Yes, I can access the drive via readycloud.mynetgear.com.

RCloudBr.JPGRcloud1.PNGS7.png

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 7 of 8
HH1736
Tutor

Re: R7000 & RCloud app after migrating to mynetgear account

I did the factory reset of the router and everything works great as beforeSmiley Happy

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 8 of 8
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