R7000 hangs and rebooting after Sandisk Ultra Fit USB 3.0 attached

[tsupanich]

Hi All,

I have a problem with my Netgear R7000 after I attached brand new SANDISK ULTRA FIT USB 3.0 FLASH DRIVE 128GB to USB 3.0 port. The rourter recognized the usb successfully, the drive shown in the admin page and be able to access within local network via ReadyShare.

The symptoms start when I'm adding torrent files in NETGEAR DOWNLOADER and they're start downloading. Afther short period of time (few minutes), the router becomes slow and not respond properly, then reboot automatically. I tried with other USB devices and there is no problem. Is there anyone experience this issue?

Firmware V1.0.8.34_1.2.15
Problematic USB Device: Sandisk Ultra Fit USB 3.0 128GB (full format to NTFS)

Please see router logs below. The router got rebooted after these logs.

Spoiler

[USB device attached] The USB storage device SanDisk Ultra Fit () is attached to the router, Sunday, Jul 02,2017 06:42:42
[USB device detached] The USB storage device SanDisk Ultra Fit () is removed from the router, Sunday, Jul 02,2017 06:42:39
[USB device attached] The USB storage device SanDisk Ultra Fit () is attached to the router, Sunday, Jul 02,2017 06:42:35
[USB device detached] The USB storage device SanDisk Ultra Fit () is removed from the router, Sunday, Jul 02,2017 06:42:32
[USB device attached] The USB storage device SanDisk Ultra Fit () is attached to the router, Sunday, Jul 02,2017 06:42:27
[USB device detached] The USB storage device SanDisk Ultra Fit () is removed from the router, Sunday, Jul 02,2017 06:42:17
[USB device attached] The USB storage device SanDisk Ultra Fit () is attached to the router, Sunday, Jul 02,2017 06:42:15
[USB device detached] The USB storage device SanDisk Ultra Fit () is removed from the router, Sunday, Jul 02,2017 06:42:09
[USB device attached] The USB storage device SanDisk Ultra Fit () is attached to the router, Sunday, Jul 02,2017 06:42:08
[USB device detached] The USB storage device SanDisk Ultra Fit () is removed from the router, Sunday, Jul 02,2017 06:42:04
[USB device detached] The USB storage device lh*@ () is removed from the router, Sunday, Jul 02,2017 06:42:03
[USB device attached] The USB storage device lh*@ () is attached to the router, Sunday, Jul 02,2017 06:42:02
[Admin login] from source 192.168.2.4, Sunday, Jul 02,2017 06:36:54
[Admin login] from source 192.168.2.4, Sunday, Jul 02,2017 06:30:27
[USB device attached] The USB storage device SanDisk Ultra Fit () is attached to the router, Sunday, Jul 02,2017 06:30:16

[JamesGL · Accepted solution]

Hi tsupanich,

Try to update your firmware.

https://kb.netgear.com/000039940/R7000-Firmware-Version-1-0-9-6

[William10a]

Possible that the router's usb port can not handle the current that the attached drive needs does it have a external power supply connection port on the drive?

[tsupanich]

Hi William10a,

This USB device doesn't require power supply as it's just a small USB. Please see its spec from the official site: https://www.sandisk.com/home/usb-flash/ultra-fit-usb.

[William10a]

I have seen posting about this type of issue before try the drive on the usb 2 port and see if happens again.

[tsupanich]

Thank you for your suggestion. However even if it would work, it doesn't make sense that the router works with usb 3.0 device attached to usb 2.0 port 😞

[William10a]

I know but thats what other people have found that works, I like a nas servicer it gives a static ip address and more control over your files but there is no one perfect answer just what willing to do and want you like.

[tsupanich]

I've done the test attaching the USB to usb 2.0 port the back and unfortunately the issue still persist. The router started not responding and can't access to the localhost (but did not reboot) 😞

[William10a]

Sounds like the router is not fully booting up any firmware updates or it has delevoped a hardware problem I would think a firmware issue first.

[tsupanich]

Thank you for your suggestion. Do you think is it worth to try rollback or re-update FW? If yes, could you please suggest how I can proceed? Thank you in advance.

[William10a]

If you have a wired lan port on a computer and is connected too the router lan port can you do a ipconfig to see what ip address if any is on the lan port?

[JamesGL · Accepted solution]

Hi tsupanich,

Try to update your firmware.

https://kb.netgear.com/000039940/R7000-Firmware-Version-1-0-9-6

[JamesGL]

Hi tsupanich,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.