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Re: R7000 internet drops internet connection on mobile phones

dnbas
Aspirant

R7000 internet drops internet connection on mobile phones

Hello

I have many troubles with the wifi on this router; with laptops etc is reasonable oke, but on mobil phones it's terrible. This for several months now.

The mobile phones have connection with the R7000, but very often no internet. This problem with multiple mobiles, mostly Samsung (S6, S7, S8) even the mobile is in 3 meters of the R7000. This problem occures several times each day; in first all works and suddenly the mobils have no internet anymore (but still connection with the R7000) and sometimes it works again after a few minutes.

I allways update the R7000 to the latest firmware; setting 2,4 and 5Ghz together or solo, swithing on or off the QoS, switching from channel on the R7000, nothing helps! Only when 2,4 and 5Ghz are solo and the moblie has this problem and you then switch the 2,4 to the 5Ghz ( or from the 5 to the 2,4Ghz) somethimes the internet works again.

What can I do to solve this problem?

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 11
JamesGL
Master

Re: R7000 internet drops internet connection on mobile phones

Hi dnbas,

 

A new firmware is available. Please try to update it.

 

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/NEW-R7000-Firmware-Version-1-0-9-18/m-p/1460...

Message 2 of 11
dnbas
Aspirant

Re: R7000 internet drops internet connection on mobile phones

Thnx JamesGL

I updated the router and will see what it will do the next days.

Message 3 of 11
dnbas
Aspirant

Re: R7000 internet drops internet connection on mobile phones

Hello JamesGL

 

The problem now seems to be worse.

Now the mobiles connect with the 5G but don't get an IP. When I swith to 2.4 internet works.

I have to swith manualy to the 2.4 because the mobiles first takes the 5G and does not swith automaticaly to the 2.4 now.

When I wait a long time, the mobiles logs in to the neigbours router instand of my own.

The 5G is only working again when I reset or restart the router.

 

Do you have another solution?

Message 4 of 11
dnbas
Aspirant

Re: R7000 internet drops internet connection on mobile phones

Hello Netgear

With the firmware R7000-V1.0.9.18_1.2.27 the problem is mutch worse.

With your just released firmware R7000-V1.0.9.20_1.2.28 it doesn't get better.

With both firmware the internetconnection at 5 and 2.4 keeps dropping. It even drops connection for the printer to my network!

I now downgraded to firmware R7000-V1.0.5.70_1.1.91 from wich a know it worked fine.

 

If you have a new or better option or firmware, I like to hear it.

Message 5 of 11
RCOz
Aspirant

Re: R7000 internet drops internet connection on mobile phones

I have the exact same problem described above.  Merry Christmas Netgear.  

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 6 of 11
Jaken98
Aspirant

Re: R7000 internet drops internet connection on mobile phones


@JamesGL wrote:

Hi dnbas,

 

A new firmware is available. Please try to update it.

 

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/NEW-R7000-Firmware-Version-1-0-9-18/m-p/1460...


I have the same problem, it started with the latest update. V1.0.9.18_1.2.27

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 7 of 11
a113n
Aspirant

Re: R7000 internet drops internet connection on mobile phones

My network connection would interrupt 10 seconds several times in an hour since the latest firmware update as well...

#metoo

Message 8 of 11
Jaken98
Aspirant

Re: R7000 internet drops internet connection on mobile phones

I have rolled back to an earler firmware version for my R7000 but am still having some problems. I have now uninstalled genie. We'll see if thatt helps.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 9 of 11
Jaken98
Aspirant

Re: R7000 internet drops internet connection on mobile phones

Uninstalling Geni was no help. Anyone have a solution?

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 10 of 11
dnbas
Aspirant

Re: R7000 internet drops internet connection on mobile phones

Read this topic: https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Feedback-for-R7000-New-firmware-1-0-9-18/td-...

Most people have gone to 3e party firmware.

I now have the XWRT-Vortex and problems are gone for 4 days now.

Message 11 of 11
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