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Aspirant

Re: R7000 keeps dropping wifi connection

I have the latest firmware. It says my firmware is up to date.
I'm not using Chromecast. I use Roku for streaming. It drops signal constantly. Can't watch a movie* without interruption.
Message 26 of 50
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Aspirant

Re: R7000 keeps dropping wifi connection

I have version V1.0.0.38_1.0.54
Message 27 of 50
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Re: R7000 keeps dropping wifi connection


@Anotheryou wrote:
I have version V1.0.0.38_1.0.54

That's not firmware for the R7000. Never has been.

Nighthawk R7000 | AC1900 Smart WiFi Router | NETGEAR Support

 

Think:

 

R7000 Firmware Version 1.0.9.26 | Answer | NETGEAR Support

 

Not for the R7000P either:

 

That's:

 

R7000P Firmware Version 1.3.0.20 | Answer | NETGEAR Support

 

No idea what you have.

 

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 28 of 50
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Aspirant

Re: R7000 keeps dropping wifi connection

Sorry. I have the EX7500. As far as I can tell my firmware is the most current for my model. $195 for this unit to only last 2 months. I lost connection while trying to reply to you. So annoying. On top of that it looks like my girlfriend threw out the receipt.
Message 29 of 50
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Master

Re: R7000 keeps dropping wifi connection

Hi Anotheryou,

 

Please post your issue under extender board.

 

https://community.netgear.com/t5/WiFi-Range-Extenders-Nighthawk/bd-p/home-wifi-range-extenders

Message 30 of 50
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Master

Re: R7000 keeps dropping wifi connection

Hi mv101,

 

Please try to load previous firmware.

 

http://www.netgear.com/support/product/R7000#download

Message 31 of 50
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Aspirant

Re: R7000 keeps dropping wifi connection

So, I am having this kind of problem too. My R7000 looks like it's up, all lights on but there's no wifi signal to be seen. The extenders (netgear) drop connection. My Windows PC and iPhone all lose connection. So I've been following these threads...all netgear devices to lates firmware. Hard resets on all devices. Check settings again and again. This morning I made this change: Change DHCP from 192.168.0.2-255 to 192.168.0.50-255. Changed all the extenders to fixed IP address in the range 192.168.0.2-192.168.0.5 Printer to 192.168.0.6...refreshed all PC and iphone DHCP leases. It's a bit early to tell, but so far so good! 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 32 of 50
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Aspirant

Re: R7000 keeps dropping wifi connection

and I also ran an app wirelessnetview to check all the local wireless channels and changed from Auto to 3.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 33 of 50
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Guide

Re: R7000 keeps dropping wifi connection

I am a Network Engineer and have a lot of experience but can not find a solution to this ongoing problem of the R7000 dropping the 5G network constantly. I have used a Network Monitor and posted the screen shots of the dropping 5G network. I have tried the resets, updated the firmware, rolling back the firmware, manually configuring the channel and IP address, etc. etc. etc.etc. etc.

 

IT STILL IS DROPPING THE 5G NETWORK AND NETGEAR HAS PROVIDED NO HELP!!!!

Based on the 32 response I got from my original post, there is still no fix. My only alternative is to buy a different Router and never purchase another Netgear product!!!

VERY FRUSTRATING!!!

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 34 of 50
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Aspirant

Re: R7000 keeps dropping wifi connection

Will update in a couple of days...but I regularly got no visible wifi SSIDs. I was in infrastructre too.

Message 35 of 50
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Master

Re: R7000 keeps dropping wifi connection

Message 36 of 50
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Tutor

Re: R7000 keeps dropping wifi connection

that is not the newest firmware from netgear - are u saying we need to go back..

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 37 of 50
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Re: R7000 keeps dropping wifi connection


@mv101 wrote:

that is not the newest firmware from netgear - are u saying we need to go back..


Where do you see something newer?

 

This is the support section for the R7000:

 

Nighthawk R7000 | AC1900 Smart WiFi Router | NETGEAR Support

 

At the top of the page it shouts:

R7000 Firmware Version 1.0.9.28

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 38 of 50
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Tutor

Re: R7000 keeps dropping wifi connection

Tried the newest firmware..

Unfortunately, still no luck - still keeps dropping every few minutes - 
I also bought another one (R7000 still) to rule out hardware issue with the router but still same issue persists
 
It might just be the R7000 is unstable  - as all these posts indicate and I need to go away from NETGEAR
 
I have no other interface other than the Google Network Box and this router connected to it...
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 39 of 50
Apprentice

Re: R7000 keeps dropping wifi connection

Bought this R7000 model about a month ago from Best Buy. Yesterday I thought my Internet went down but then It was really this router. I believe I'm using firmware 26 and I know there is a newer version of 28. A little disappointed so far.

Message 40 of 50
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Re: R7000 keeps dropping wifi connection


@timstack wrote:

I believe I'm using firmware 26 and I know there is a newer version of 28.

 


 

There is support material, including a manual, for the R7000 somewhere at the end of this link:

 

>>>> R7000 | Product | Support | NETGEAR <<<<

 

The latest firmware is there too:

 

R7000 Firmware Version 1.0.9.28 | Answer | NETGEAR Support

 

Flash that, factory reset the router and see if that fixes your problems.

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 41 of 50
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Guide

Re: R7000 keeps dropping wifi connection

I have tried Auto and each individual channel with same problem. It is not a channel issue.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 42 of 50
Highlighted
Tutor

Re: R7000 keeps dropping wifi connection

Firmware up to date... any other suggestion...

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 43 of 50
Highlighted
Tutor

Re: R7000 keeps dropping wifi connection

Possible solution: completely cleanse the wifi settings on the devices and reconnect.

 

This worked for me. I'm on the xvortex/merlin asuswrt firmware.

A while ago I suddenly had issues with some ios devices not connecting to the 2.4 ghz band/ sudden drop outs. I tried to revert to older firmwares , even stock, but the problem still remained. I got the idea to try resetting all wifi settings on my iphone, reconnected to the network, and suddenly it worked again. This might be stating the obvious but don't neglect to try this if all else fails.

Message 44 of 50
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Re: R7000 keeps dropping wifi connection


@bytat wrote:

Possible solution: completely cleanse the wifi settings on the devices and reconnect.

 

Good move. As you say, it is a bit like stating the obvious, but it is really one of the first things to try. It is painless.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 45 of 50
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Guide

Re: R7000 keeps dropping wifi connection

Thank you for your suggestion. I have reset the device to factory defaults and reconfigured it several times, changed channels, tried different firmware versions, etc. etc. 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 46 of 50
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Guide

Re: R7000 keeps dropping wifi connection

I have a similar setup in my Florida home using a different router and have not had 1 problem. The R7000 is in our PA home and I have about 30 devices connected (similar) to Florida. If reconfoguring all my devices to fix an obvious Netgear issue is the answer, it is not an acceptable solution. 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 47 of 50
Highlighted
Tutor

Re: R7000 keeps dropping wifi connection

I'm talking about resetting the network on your devices (iPhones, iPads, etc). Not your router.
Factory resetting my router and changing firmware did nothing for me but resetting the networks of the devices solved it.
Message 48 of 50
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Re: R7000 keeps dropping wifi connection


@bytat wrote:
I'm talking about resetting the network on your devices (iPhones, iPads, etc).

 


Another way to describe this might be to say that you just have to tell the wifi clients to forget that they knew about this router.

 

Tell it to forget the saved settings for the wifi client, the SSID and password. Then join the wifi network again.

 

The reason for doing this after a factory reset is that the reset will wipe out the configuration and things like the SSID and password. And that can confuse any wifi clients that used to connect.

 

Alternatively, go into the router's wifi settings and change the SSID and password  back to whatever they were before the factory reset.

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 49 of 50
Highlighted
Tutor

Re: R7000 keeps dropping wifi connection

HAve already done the reset on all devices .. unfortunately did not help situation.

Thanks for trying though...

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 50 of 50
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