Reply

Re: R7000 keeps losing 2.4GHz wireless connectivity

Thomas_SS
Aspirant

Re: R7000 keeps losing 2.4GHz wireless connectivity

I have the same problem after the latest update earlier this week.  It's very annoying and messes up a lot for me.

 

Message 126 of 434
JVJ83
Guide

Re: R7000 keeps losing 2.4GHz wireless connectivity

@Jazzpr   Yes, several of us in this thread have confirmed your findings.   This is very specific and repeatable.  It seems to be the best "smoking gun" and it ought to be an important clue.   

 

Since I turned off 5G I have not had a failure in almost 2 weeks -- for now I'm hands-off and just holding my breath until a real solution is found.  

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 127 of 434
Vladik4
Aspirant

Re: R7000 keeps losing 2.4GHz wireless connectivity

Same issue. Losing all 2.4 ghz connections, tied and 5 ghz up working. Have to reboot the router to get connections back, but it disconnects after 15 min. I refuse to disable 5 ghz band since that's what I bought this for. This is unacceptable and Netgear should release a fixed firmware asap!
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 128 of 434
Volstate
Apprentice

Re: R7000 keeps losing 2.4GHz wireless connectivity

5 GHZ will make your router reboot or lose signal.  The only stability I have had is shutting 5GHZ off and running 2.4 GHZ independently.  To update everyone, Netgear is sending me a replacement unit and I will be sending this one back to them.  They want to analyze and troubleshoot the unit and see if the same issues happen with the replacement unit.  This will obviously troubleshoot the issue to determine if it's a hardware or software issue.  I'm supposed to receive the replacement unit Monday 12/18.  I'll keep everyone posted as to how this troubleshooting goes.  I really hope they can get this figured out.  I hope for their sake it's a software issue only or they are going to be replacing a lot of routers.

Message 129 of 434
JVJ83
Guide

Re: R7000 keeps losing 2.4GHz wireless connectivity

@Volstate   Glad you have a good dialog with them, and it will be interesting to see what they find.  Hard to believe it could be hardware.  In my case it started with a 9 month old unit right after applying the .12 firmware.  After trying many things I went and bought a brand new R7000 exactly like my old one (with .12 firmware) and after two weeks the problem started happening just the same with the new unit. 

 

Not sure why it took 2 weeks. I didn't change anything.  Maybe some visitors dropped by and added some new devices, or maybe I rebooted my devices at different times and they came up in a different order (IP addr), or maybe some of them went to 5 GHz. . .   The constellation of transient devices might be one of the few environmental variables that is hard to simulate or replicate.

 

Anyway, 2 different units, of different ages, with same issue   . . .  Your mileage may vary . . . 

Message 130 of 434
Volstate
Apprentice

Re: R7000 keeps losing 2.4GHz wireless connectivity

@JVJ83

I think that they want to get my unit to examine and troubleshoot more than it is they want to replace my unit. I'll gladly give it to them so hopefully they can find the issue and fix it for everyone and not just me.  We all deserve a working product because we all spent our hard earned dollars on it.  Hopefully this gets resolved very soon. I plan to ship my unit to them on Tuesday...

 

Message 131 of 434
Westfa
Apprentice

Re: R7000 keeps losing 2.4GHz wireless connectivity

Two days ago, I flashed my router with Advanced Tomato. It's been running fine since then and I've had no drops. After some tweaking I get similar WiFi reception. I've been thinking about flashing DD-WRT, but that doesn't seem to support hardware NAT accelleration. My WAN connection is over 200 Mbit/s (down). I never went the alternative firmware route, because the stock firmware did all I needed. Since this is working fine, I might just stick with it.

Message 132 of 434
eastsider
Aspirant

Re: R7000 keeps losing 2.4GHz wireless connectivity

I recently have been having problems with my 2.4 Ghz Wireless connection too.  I have started getting into smart home devices and had lost connectivity to my wemos.

 

So I had hoped that recent firmware update to v1.0.9.14_1.2.25 would fix things and it didn't. 

 

I then did a factory reset as suggested in the feedback.  And it worked for more than a few days which is longer than it had been recently.

 

I needed to enable the Guest Network 2.4 GHz for my work laptop as that is the only device that uses it.  Later that day I noticed that my 2.4 GHz was down again.  So I've disabled the 2.4 GHz guest network and have kept it off and its been a few days now and the router has been steady. 

 

I don't know if the 2.4GHz guest network just being active is causing the whole band to go down or if something that my work computer does on the 2.4Ghz guest network was causing issues.  

 

For now I will keep the guest network off and will report back if it goes down again.   

 

Other, maybe unrelated info: my work laptop (windows 10) uses Cisco AnyConnect to VPN using the 2.4Ghz wireless.   The laptop is capable of 5Ghz but I only use the 2.4 guest network.  All of my settings on the router are default and I'm in Router mode.  My regular (non guest) 2.4 and 5 GHz wireless use the same name and password.  I generally have 20-25 devices connected at any given time using Wired and both 2.4/5Ghz. 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 133 of 434
HWAM
Apprentice

Re: R7000 keeps losing 2.4GHz wireless connectivity

I got a mail from Netgear. I have a case number. Because I want to share anything with the community this is my mail back to the L2 support expert:

 

Recently I noticed a lot of problems on the community related to 2.4GHz WiFi. Especially after people updated to V1.0.9.12_1.2.23 or V1.0.9.14_1.2.25. For me the same after updating to V1.0.9.12_1.2.23 and V1.0.9.14_1.2.25. My router was stable for years but the last weeks it’s terrible.

 

What happens:

WiFi 2.4 GHz problems. My 2.4GHz WiFi devices still reply on a ping. Ping script on my wired raspberry pi. That makes it so strange. I cannot open the web console of my 2.4GHz IP cams. And smartphones are still connected to 2.4GHz but are not able to communicate. 2.4 Connected devices are gone in Netgear console, 5GHz are still there and working. After a while it start working again, not always.

 

What did I do:

I downgraded to 1.0.7.2_1.1.93. I restored the backup from that time and version, it's from October 2016. From that time it was working great for more than a year.

Steps I took:

- Flashed 1.0.7.2_1.1.93.

- Reset router, back site little small hole.

- Restored the backup which was made with same 1.0.7.2_1.1.93 version.

- Added/Changed some minor things, port forwarding, reservations.

 Two hours later same problem. So returning to perfect firmware and perfect configuration is NOT solving the problem. I think the last two updates are ruining the router.

 

What did I do after this:

- Flashed the first firmware available: 1.0.0.96.

- After flash, reset on the back of the router.

- Flashed 1.0.7.12_1.2.5.

- Did a reset from the console.

- Did a manual installation, no backup restore.

 

It’s up and running now for half a day.

 

Please talk on the community, tell people what’s going on. Do you know there are bug in the last 2 versions? Why is a reset to an old working firmware and backup not solving the problem? Is it a hardware problem?

 

I have my router for 3 years. Before this one I had a WNDR3700. Same thing happened at that time. Also after 2 or 3 years working perfectly instantly WiFi problems. I was not able to fix it and bought a new R7000. Now after 3 years same thing with the R7000. I am not amused. I gave an environment to support with a lot of devices. I can’t have downtime. My family is depending on a good working network. I work in the ICT, I am an ICT specialist and this thing makes me very mad.

As I told you, I am on version 1.0.7.12_1.2.5 now and I will wait to see what happens. If the router or WiFi 2.4GHz goes down again I am going to buy another brand right away. In that case I’m done with Netgear. In that case it means that even going backward in firmware version and resetting the router for more than once isn’t solving anything.

So whatever you want from me, don’t ask to test a beta or something. I’m not interested. I can’t deal with a not working network.

The only thing I want from you is communicate!! Tell what’s going on. And explain why an old firmware with an old backup file restored is not solving my problem.

 

Because of the WNDR3700 thing 3 years ago and this problem I lost my trust in Netgear. Sorry.

 

I hope to get some information from you. I know that a 1.0.7.15 version is already mentioned on the community but I’m not going to test it. I rather have an old stable 1.0.7.12_1.2.5 up and running. And I can tell you that I am praying for that. It’s up and running now for half a day. One WiFi problem and I throw away the router.

 

Added later:

Today I got a mail about a recent beta: V1.0.9.15_20171207

So they are working on it.

 

Good luck with this case and again thanks for contacting me. I will follow the community and wait for a general message from Netgear about this big problem.

Message 134 of 434
Jazzpr
Star

Re: R7000 keeps losing 2.4GHz wireless connectivity

It seems we have a new fw to install: V1.0.9.18_1.2.27

https://www.netgear.com/support/product/r7000.aspx#Firmware Version 1.0.9.18

Fingers crossed!

Message 135 of 434
HWAM
Apprentice

Re: R7000 keeps losing 2.4GHz wireless connectivity

Yes, Firmware V1.0.9.18_1.2.27 is available now.

Very strange. This morning I got a beta V1.0.9.15_20171207 to test. Why give me a .15 if they publish a .18 the same day!!!

I really don't understand how they work. Unbelievable.

 

 

 

Message 136 of 434
djjaeger82
Star

Re: R7000 keeps losing 2.4GHz wireless connectivity

This 1.0.9.18 just says "fixes security issues". No mention of wifi improvements or 2.4g drops being addressed... :-(

On a brighter note my 1.0.7.12 has been rock solid got over a week now. So I don't buy any of this nonsense about the new firmwares "Ruining" the router or the hardware permanently. Simply revert back far enough, full reset, and don't restore a configuration file and things will be fine. Yes it's a PITA but it works.

All I want for Christmas is netgear to acknowledge this problem!
Message 137 of 434
HWAM
Apprentice

Re: R7000 keeps losing 2.4GHz wireless connectivity


@djjaeger82 wrote:
This 1.0.9.18 just says "fixes security issues". No mention of wifi improvements or 2.4g drops being addressed... :-(

I'm not going to test before I get the acknowledgement that WiFi is fixed. At lease a changelog. I'm sort of stable now with an old version.

Message 138 of 434
HWAM
Apprentice

Re: R7000 keeps losing 2.4GHz wireless connectivity


@djjaeger82 wrote:
This 1.0.9.18 just says "fixes security issues". No mention of wifi improvements or 2.4g drops being addressed... :-(

On a brighter note my 1.0.7.12 has been rock solid got over a week now. So I don't buy any of this nonsense about the new firmwares "Ruining" the router or the hardware permanently. Simply revert back far enough, full reset, and don't restore a configuration file and things will be fine. Yes it's a PITA but it works.

All I want for Christmas is netgear to acknowledge this problem!

Yes, same for me. I'm on V1.0.9.6_1.2.19 now. Stable for 18 hours. I did a full reset after flashing to the oldest FW and manual installation.

I want to see what they did. Just show the issues. Acknowledge it.

Message 139 of 434
mzguy
Apprentice

Re: R7000 keeps losing 2.4GHz wireless connectivity


@djjaeger82 wrote:
This 1.0.9.18 just says "fixes security issues". No mention of wifi improvements or 2.4g drops being addressed... :-(

On a brighter note my 1.0.7.12 has been rock solid got over a week now. So I don't buy any of this nonsense about the new firmwares "Ruining" the router or the hardware permanently. Simply revert back far enough, full reset, and don't restore a configuration file and things will be fine. Yes it's a PITA but it works.

All I want for Christmas is netgear to acknowledge this problem!

But that would be a mystery then! Why would a firmware (1.0.9.12) work fine for weeks, then upon returning to that firmware from a higher version, it suddenly fails daily?

 

I was on 1.0.9.12 since October, running fine every day. I switched to 1.0.9.14, and had instant problems like those written about here. Why will a return to 1.0.9.12 not fix the problem? What remains after downgrading?

 

It's almost as if firmware introduced after a certain date has a planned obsolesnce date coded into it: "start failing the router in late November". Then, the new firmware release timing may have just been a red herring - perhaps the occasion for everyone to reboot an otherwise stable router and trigger the planned obsolescence.

 

I know this seems rather fantastical, but I see no other rational explanation for your experience with firmware changes. Does anyone else have alternative explanations?

Message 140 of 434
mzguy
Apprentice

Re: R7000 keeps losing 2.4GHz wireless connectivity


@mzguy wrote:

It's almost as if firmware introduced after a certain date has a planned obsolesnce date coded into it: "start failing the router in late November". Then, the new firmware release timing may have just been a red herring - perhaps the occasion for everyone to reboot an otherwise stable router and trigger the planned obsolescence.

 

I know this seems rather fantastical, but I see no other rational explanation for your experience with firmware changes. Does anyone else have alternative explanations?


Let me clarify one thing: I'm not accusing Netgear of doing this. I'm just pointing out that if yours, and others' experience with downgrading to 1.09.12 is accurate, it begs for an explanation as to why the observed behavior is occurring. Planned obsolescence is the only explanation that holds any water for me, but I'm perfectly open to the possibility there might be other alternatives peculiar to Netgear's firmware implementation that I'm unaware of. Or, people who tried the firmware downgrade did something wrong and are unknowingly mischaracterizing what they saw.

 

I'm curious to hear if anyone has any ideas.

 

Message 141 of 434

Re: R7000 keeps losing 2.4GHz wireless connectivity

I do not think there is anything nefarious going on at Netgear. The concept of planned obsolescence, while great fodder for conspiracy theories, if proven would be devastating to their corporate image.

That's not happening. A much more likely explanation is that a bug needs to be squashed and that takes time.

I downgraded to firmware version 1.0.7.10_1.2.3 and have had no problems since. Now I am just waiting to see if 1.0.9.18 has corrected the bug. Once we have confirmation that a new firmware update fixes this issue, we can all get back to our lives. I expect this router to continue to serve me for years to come.
Message 142 of 434
mzguy
Apprentice

Re: R7000 keeps losing 2.4GHz wireless connectivity


@fillossofer wrote:
I do not think there is anything nefarious going on at Netgear. The concept of planned obsolescence, while great fodder for conspiracy theories, if proven would be devastating to their corporate image.

That's not happening. A much more likely explanation is that a bug needs to be squashed and that takes time.


A bug where?though? A bug in a firmware that only shows up 2 months after its initial availability, then causes failures daily, like clockwork? That's the part I'm struggling with. I don't think there's anything nefarious going on at Netgear either, but I wouldn't be the least bit surprised if at some point Netgear announces  (or is forced to announce) that they had a rogue employee enter some unauthorized code with a trigger date.

Message 143 of 434

Re: R7000 keeps losing 2.4GHz wireless connectivity


mzguy wrote:

I know this seems rather fantastical, but I see no other rational explanation for your experience with firmware changes. Does anyone else have alternative explanations?


Here in planet real world, there is a much more likely explanation.

 

In the rush to fix the KRACK vulnerability, Netgear took a bit of code from the people who make its wifi chips and tried to weave it in to the firmware for the R7000. Something went wrong in the code writing process and a bug got in that affected a small number of users.

 

 

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 144 of 434
HWAM
Apprentice

Re: R7000 keeps losing 2.4GHz wireless connectivity

What's even worse, they are not communicating on the community also not via mail. I only got a beta which was outdated 3 hours later. No change log, nothing. Security fixes, yeah right!! And indeed I had to go back via the first firmware available ever. Now on an old version and I'm not going to update ever again. Why should I. I am behind an other router so I don't bother. I want to know if they found something.
Message 145 of 434
mzguy
Apprentice

Re: R7000 keeps losing 2.4GHz wireless connectivity


@michaelkenward wrote:

@mzguy wrote:

I know this seems rather fantastical, but I see no other rational explanation for your experience with firmware changes. Does anyone else have alternative explanations?


Here in planet real world, there is a much more likely explanation.

 

In the rush to fix the KRACK vulnerability, Netgear took a bit of code from the people who make its wifi chips and tried to weave it in to the firmware for the R7000. Something went wrong in the code writing process and a bug got in that affected a small number of users.

 


You didn't address my point, so your explanation falls short.  People are reporting the same behavior in 1.0.9.12, but only in the past few weeks. That firmware apparently ran fine for over a month, for me included. So, which firmware introduced the bug? 

 

There are hundreds of comments and thousands of views on these threads, on topics related to this issue.  There are likely at least 10 users who never come to these forums for every 1 who does. 

Message 146 of 434
HWAM
Apprentice

Re: R7000 keeps losing 2.4GHz wireless connectivity

They can admit they made a fault and introduced a bug. Can you read this. I cannot find it in any kind of change log.
Message 147 of 434
mzguy
Apprentice

Re: R7000 keeps losing 2.4GHz wireless connectivity


@HWAM wrote:
 Why should I. I am behind an other router so I don't bother. I want to know if they found something.

Well, there's KRACK and other potential over-the-air vulnerabilities that may show up in the future.

 

A well run company that's customer centric would have alerted you to the status of the problem, including whether a fix was attempted in the firmware theysent, or one they were going to send in a few hours!

 

Message 148 of 434
BradR7000
Star

Re: R7000 keeps losing 2.4GHz wireless connectivity

If you guys are sick of waiting, I've been running Advanced Tomato firmware for 5 days now with no 2.4ghz issues.  

 

I'm positive they will eventually come out with a fixed firmware as this is one of their most popular routers.  Either be patient, or go over to a third party firmware and never look back.

Message 149 of 434
mzguy
Apprentice

Re: R7000 keeps losing 2.4GHz wireless connectivity


@michaelkenward wrote:

In the rush to fix the KRACK vulnerability, Netgear took a bit of code from the people who make its wifi chips and tried to weave it in to the firmware for the R7000. Something went wrong in the code writing process and a bug got in that affected a small number of users.

 


I have to add one more thing. Netgear's "rush" to fix KRACK apparently took them 5 months.  The vulnerability was disclosed in the summer.  If, in the process, they also messed up the firmware by taking shortcuts, that's quite poor support . Oh, and it's not clear to me that they actually fixed the vulnerability. Is there some official notice of that, or did I miss it? Perhaps they didn't fix it, and you're giving them some unwarranted credit!

 

 

Message 150 of 434
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