R7000 nighthawk need to be reset everyday

[hougene]

I use this router for apple TV, Sony phone, iPhone, they are able to connect 5G signal, 

but I need to reset the router for Macbook pro to search the 5G signal everytime When I need to connect.

Is there any way to solve this problem?

[hougene · Accepted solution]

I changed the channel of my 5 GHz from 36 to 153,

changed 2.4GHz to 12,

then my macbook pro is able to connect and search the 5GHz SSID, 

maybe I lived in a building apartment, 

too many channel are interferred together,

so my iphone can connect but macbook doesn't.

You should check your area with the same channel,

it may affect your connection.

Thanks for you guys support. 

I sort it out eventually

[IrvSp]

What Firmware are you using? Is it a Beta or Official release? What security are you using? What speed is the device?

[hougene]

I m using 1.0.5.70__1.1.91 offical firmware,

security is WPA2 personal,

the router connected to 1000mbps fiber optic modem from ISP.

Currently , I set the schedule to auto reset at 3:00am daily,

I can find the 2.4GHz netgear SSID.

First I need to connect to 2.4GHz netgear SSID

Then the 5 GHz will appeared later on.

so basically I m connecting 2 times everytime for my connection

[Retired_Member]

If you're using smart connect, disable it.

[IrvSp]

---

@hougene wrote:

Currently , I set the schedule to auto reset at 3:00am daily,

I can find the 2.4GHz netgear SSID.

First I need to connect to 2.4GHz netgear SSID

Then the 5 GHz will appeared later on.

so basically I m connecting 2 times everytime for my connection

---

Why are you resetting it?

I'd think you should be looking at the PC, not the router on this, but I assumed you worked before with a different router OK? Is the 2.4Ghz band on the PC set to be the default? If you are using 'smart connect' than as Searay says, this could be the reason, the R7000 is doing 'load balancing' and assigns a device to a  specific band based on usage and signal strength.

[VE6CGX]

Did it work alright before f/w update? If yes go back to previous f/w.  Instead of resetting, try rebooting. Resetting need reconfiguration or restoring saved configuration file.  My router never needs resets or reboot. It just runs and runs for months and on once put into service. When things are running good I don't need to update f/w. Do you read release note first when you update f/w? Was there anything specially applicable to your router operation?

[hougene · Accepted solution]

I changed the channel of my 5 GHz from 36 to 153,

changed 2.4GHz to 12,

then my macbook pro is able to connect and search the 5GHz SSID, 

maybe I lived in a building apartment, 

too many channel are interferred together,

so my iphone can connect but macbook doesn't.

You should check your area with the same channel,

it may affect your connection.

Thanks for you guys support. 

I sort it out eventually

[Soxpatriots32]

I'm having same issue, just bought new modem Netgear Cm1000 and NightHawk 10x every 1-3 days it tells me I have no internet on anything that is on eithernet port but wireless still works. I reset and ports work again. I have a range of thing plugged into ports from security cameras / PV/ Smart TV / Xbox one does not matter as long as it is physically ported it losses connectivity.

[JamesGL]

Hi Soxpatriots32,

Which device you are having issues? Is it the CM1000 or the R9000? Have it replaced for possible hardware issue.

[JamesGL]

Hi Soxpatriots32,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.