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R7000 not obtaining IP

cc1119
Novice

R7000 not obtaining IP

Hi

My new r7000 cannot obtain ip or even with static ip there's no internet connection. The modem works fine and tested. Any idea what's happening or i didnt set it up properly? Any advise? Thanks so much
Message 1 of 4
Retired_Member
Not applicable

Re: R7000 not obtaining IP

remove r7000, use a wired pc connected to modem, reboot modem, if you can surf then connect router back to modem and under setup, internet setup select use PC MAC, reboot modem check connection for public IP
Message 2 of 4
roreru
Novice

Re: R7000 not obtaining IP

searay wrote:
remove r7000, use a wired pc connected to modem, reboot modem, if you can surf then connect router back to modem and under setup, internet setup select use PC MAC, reboot modem check connection for public IP


I followed this procedure and did not work as well as other MAC selection. I started having this problem after swapping modems. It is the R7000 because another router works. Very frustrate for this expensive router :mad:
Message 3 of 4
roreru
Novice

Re: R7000 not obtaining IP

UPDATE: I fixed the problem installing dd-wrt on the R7000. I could not find out what was wrong, but it is good enough fixing it with dd-wrt.
Message 4 of 4
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