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R7000 router not allowing my Kaspersky Internet Security to update on my Mac

Mungbeana
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R7000 router not allowing my Kaspersky Internet Security to update on my Mac

Ever since I started using a nighthawk netgear router, my Kaspersky Internet Secuirty has been unable to update. It keeps telling me there is a failure to connect to source for updates. I have tried whitelisting www.Kaspersky.com and www.downloads.kaspersky-labs.com I have contacted Kaspersky to see if it was an issue on their end, but after trying everything we could it still won't update so they suggested it may be an issue with my router.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
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ElaineM
NETGEAR Employee Retired

Re: R7000 router not allowing my Kaspersky Internet Security to update on my Mac

Hello @Mungbeana

 

Welcome to the community!

 

Will it update if you bypass the router?

Are there any other computers getting the same problem?

Any other firewall running in that computer?

What's the OS of the PC?

 

 

ElaineM
NETGEAR Community Team
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