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Firmware 1.0.5.48_1.1.79? Isn’t that quite old? I have two R7000, both running 1.0.7.12, and I have no problem with USB 3.0 (well, except for the router’s USB LED light not being on, but that’s a different story).
There is also a never firmware version for R7000, see the sticky messages.
I've got 2 of those here, but NOT connected to the R7000. I will tell you I did have a problem with them initially. I have Dell XPS's. They 'choked' on the drives at boot up. Turned out the FORMAT of those particular drives are not NTFS. They are FORMATTED as ExFAT so Mac's can use them too. It is QUITE possible that the format is the problem.
You will need to BACKUP the contents of the drive first. You could lose ALL data on it doing the conversion.
Alternatively you could 'test' if this is the problem. Using Disk Manager SHRINK the size of the ExFat partition. Then create a new one in NTFS on the drive utilizing the space recovered shrinking the drive. See if Windows Explorer can see that drive or not? May not be able to with the ExFat there, I don't know if this would work or not because of that. Might need to play around with the partitions and move the ExFat to the end of the drive? Even moving the partition could cause data loss, so the best option would be to just backup the partition, delete it and recreate it as NTFS. Then restore the partition.
You guys have been great, all the responses were prompt and reasonable. I don't have any options to reformat/backup my current ex-fat system, but I'll get another hdd soon and try this out.
I do wish ex-fat was more easily supported 😕
My only problem now is I've noticed streaming/network latency issues with the latest firmware.
I just installed the latest firmware and reset to factory defults and the problem persists.
I have a perfect connection to my MY BOOK DUO via the USB 2.0 port however when I connect to the R7000's USB 3.0 port it will not work with the HD formatted as NTFS.
This was the selling point for this router and I really hope that Netgear can give us a good fix.
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
I just installed the latest firmware and reset to factory defults and the problem persists.
I have a perfect connection to my MY BOOK DUO via the USB 2.0 port however when I connect to the R7000's USB 3.0 port it will not work with the HD formatted as NTFS.
This was the selling point for this router and I really hope that Netgear can give us a good fix.
Question? Do you KNOW if the USB 3.0 port works at all? Have you plugged another drive or flash/thumb drive into the 3.0 port and checked?
What method are you using to verify 'it works in USB 2.0'?
I just connected a second USB 3.0 Hard drive to the router via the USB 3.0 port and it works. This drive is a WD Pasport drive 1.0TB. I can see and control this drive via a browser connection to the router. If I try to use the hard drive I want to use (WD My Book Duo) it is not discovered by the router on the 3.0 port but it is discoved on the 2.0 port.
The main difference between the two hard drives is the My Book Duo is powered but the pasport drive gets it's power from the router's USB port. I've seen this distinction for functionality in other threads with other Netgear routers and my symptons are exactly the same. Powered drives (with power adapter) do not work wheras USB powered drives do work.
The main difference between the two hard drives is the My Book Duo is powered but the pasport drive gets it's power from the router's USB port. I've seen this distinction for functionality in other threads with other Netgear routers and my symptons are exactly the same. Powered drives (with power adapter) do not work wheras USB powered drives do work.
I see the USB 3.0 port does work with another drive, good.
Actually it is usually the other way around. Portable External drives get their power from the USB port whereas the non-Portable External drives come with a power adapter. If the Portable drives need more power than the Router's USB port can deliver, those drives do not work.
How are you using the drive? As a RAID drive with normal remote access to it, that is as a Network connected drive or using the WD S/W? That drive has a LOCK/UNLOCK feature it seems, so it is possible you can't move it without re-registering it to the new location? Don't know? The manual isn't that clear and I don't have a drive like that.
It is a RAID drive with AC/DC power from the wall outlet. I've always guessed the RAID configuration added a layer of complexity but figured that if the router's 2.0 can see it so should the 3.0. Plugged into the 2.0 port it works like a dream...I'd just like the 3.0 speed for large files.
It is a RAID drive with AC/DC power from the wall outlet. I've always guessed the RAID configuration added a layer of complexity but figured that if the router's 2.0 can see it so should the 3.0. Plugged into the 2.0 port it works like a dream...I'd just like the 3.0 speed for large files.
You'd think it would work, a normal drive does. I don't know the contents of the firmware itself, only NetGear can answer that question. It is quite possible different code is used for the different ports and the 3.0 code can't handle a RAID drive?
If you are still under warranty call NetGear for help, they (the developers or phone agents) are not here to help. If you are out of warranty I'd consider a 3rd party Firmware, there are a few available. Some work better than NG's depending what you want out of the firmware. NG's code base is available as open source but usually not the latest versions.
