Frustrating problem with No support from netgear..
My Netgear router keeps dropping all connections multiple times a day lately. I tried factory resets, MTU change, channel change... blah blah.. NOTHING seem to work.
NetGear wants more money to even answer my question!
Can someone help?
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Frustrating problem with No support from netgear..
My Netgear router keeps dropping all connections multiple times a day lately. I tried factory resets, MTU change, channel change... blah blah.. NOTHING seem to work.
NetGear wants more money to even answer my question!
Can someone help?
Just the wifi droping out or both wifi and the wired lan ports as well?
Both bands or just one and if so which one?
was the firmware updated or any other changes before this happen?
I'am going by the posting that it is a R7000 router correct?
Same problem here. Maybe it is a configuration issue?
What is the solution Netgear has to offer. Or do we need to throw the product out of the window to never return to Netgear again?
You can't work with a router than cuts of the connection multiple times a day, WIfi off / wifi on works, but that is not the way we want to work, don't we.
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Same here, the reason I went and install the new firmware, was BECAUSE OF the problems; it's not that I got the problems after the firmware, they were there before...
H.
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Like I said before : "throw the product out of the window to never return to Netgear again". That's what I am going to do, if they don't help out quickly and efficiently.
Yup I'm having the same issue. It keeps dropping multiple times a day. I've had comcast come out 4 times and I've replaced my modem twice, still it is dropping. I may just do what you say and throw out this Netgear router. The support sucks if they can't provide a suitable solution that seems to be affecting a lot of people.
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Tried upgrading to latest firmware, but with no success.
Did you reset the router to factory settings after the firmware flash?
New firmware sometimes introduces changes that are not compatible with the old configuration.
So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware. This seems to be especially true of wifi problems.
That's just one thought. There are others, but you don't give us much information to go on.
By the way, you have joined in on an older discussion so there's a chance that the official support team will be too busy following new stuff to find your message. It is usually better to start your own fresh discussion if you want their attention.
Do that, and while you are about it provide more details of what is happening, and you get more customised advice.
This is the type of reply a customer does not want. How many people have already reported the issue? It is a general problem. And not really support when saying: " provide more details of what is happening, and you get more customised advice." and "the official support team will be too busy ..." etc. Great to offer help, but Netgear fails big time here. I returned my R7000 got my money back, bought a Sitecom that installed - and works like a charm.
Try to install the latest Netgear firmware, it might solve a lot of problems, but if not, install a third party firmware like XWRT-Vortex. It will solve your problem once and for all.
Had the same problem for weeks with my Netgear AC1900 bought last September at Costco. Thought first that it was failure from Cox. They replaced the line from the house to the street and also worked on the line in street. I did a factory reset of the M/R, re-installed it and disconnect was less frequent for 6 hours before starting again every 10 to 15'. Cox Supervisor told me to rent a M/R from Cox for a month to see if this would stop the on and off connection. And it did. I took the Netgear M/R back to Costco and got a full refund. I bught a new AC1900 and still need to install it. But I am wondering if I souldn't buy another brand than Netgear?
Had the same problem for weeks with my Netgear AC1900 bought last September at Costco.
Is that AC1900 the R6900 mentioned in the footer? Knowing this might help other punters because there is no such thing as an AC1900 model number in Netgear's catalogue. AC1900 is a wifi speed thing.
Netgear makes half a dozen or more AC1900 routers, along with a raft of modems and cable modems.
Nothing but intermittent problem. We lose connectivity to my Lifix, Wemo, FireTv, Fire Sticks and Harmony Hub, smartthings and other devices. Even my Arlo cameras have difficulty.
My iPhone and iPad also experience problems.
Using most ast current release.
I have my smoke detectors, leak senors that can not be relied on using this router.
I’ve reset the router numerous time. Not worth the effort. Highly unreliable device.
You tagged onto a 5 month old thread, not hardly to be looked at.
You provided limited information too, about all I can determine you 'might' be on an R7000 with what you think is the last release. Can't tell for sure unless you post it.
Not sure how you reset the router and how you set the settings again either?
Can't tell how intermittent nor if it is on all bands and wired as well?
"Difficulty" doesn't mean much to me, what happens? What is the error? Matter of fact, what is any errors have you gotten back?
Also, what debug have you tried other than 'reset'?
What settings do you have, QoS, Traffic Meter, VPN, UPnP, Parental Controls?
Is there any interference on the channels you are using and have you tried using different channels.
Is Internet Speed test results OK?
I suggest you start a NEW TOPIC and explain as much as you can in detail. That way it will get noticed and maybe even a fix/suggestion.
What settings do you have, QoS, Traffic Meter, VPN, UPnP, Parental Controls?
I would also investigate the state of Smart Connect.
I suggest you start a NEW TOPIC and explain as much as you can in detail. That way it will get noticed and maybe even a fix/suggestion.
A new topic is also more likely to catch the attention of the official support team, which is probably too busy keeping up with new issues to pay much attention to something this old.
