R7000 wifi stops connecting to android devices

[buckyman]

Not sure if this issue coincided with the last firmware, but recently my android phone and tablet are not having internet access. I tried my LG G6 and it connects fine to 2.4G and 5G. My windows laptop connects fine to the 2.4G. The tablet connects to the 2.4G

The laptop has internet BUT... the androids are reporting even though they are connected to the router there is no internet

In did a factory reset, and did the setup from scratch as opposed to loading a backup

The issue did not go away  😞

Hoping this is a known issue, I combed the forum but could not find anything similar to my issue.

[mattdeluca · Accepted solution]

Netgear seem to have resolved the problem, just installed this and fingers crossed, all is good. Don't want to jinx it though

https://kb.netgear.com/000053870/R7000-Firmware-Version-1-0-9-26-Hot-Fix

🙂

[buckyman]

Update:

My android box is connected but no internet. It is connected via ethernet 

My Samsung TV is also connected via ethernet but it has internet.

So I am wondering if this is an android issue for both wired and wifi connections

[JonnyJ3]

See this article if you have a Google home device or Chromecast that is most likely the culprit. A fix is being rolled out today. I had to unplug my home mini along with delete the Google home app from my phone.

https://9to5google.com/2018/01/17/slow-wi-fi-speeds-google-home-chromecast-update-rolling-out-januar...

[michaelkenward]

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@buckyman wrote:

Not sure if this issue coincided with the last firmware...

Probably not.

Welcome to the wacky world of Google Chromecast and the wifi meltdown.

R7000 keeps losing 2.4GHz wireless connectivity - NETGEAR Communities

It is a long saga. You might like to start at the end and scroll backwards.

[buckyman]

Hi Gents

I do not have Google Home or Chromecast

To recap:

Connection, but NO internet: android phone wifi, android tablet wifi, and android TV box wired

Connection WITH internet: Windows laptop wifi, TV's hard wired

So my issue is strangely only android, wired and wireless

[buckyman]

BTW

I checked out the other thread that was mentioned, but my issue appies to both 2.4G & 5G. I tried my LG G6 on both bands and no worky on either one.

[JonnyJ3]

My Google home was dropping everything 2.4 and 5G

[michaelkenward]

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@buckyman wrote:
So my issue is strangely only android, wired and wireless

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Android is hit too.

Google Cast Wi-Fi disruption fix arrives tomorrow for Android - SlashGear

That bug originates from the Cast software for Android phones, Google explains, which could “incorrectly send a large amount of network traffic” that negatively impacts wireless networks.

All this is discussed in the thread I linked to.

It may not be your issue, but I would not dismiss the idea out of hand.

[buckyman]

Thanks michaelkenward

They do mention android in that thread, fingers crossed.

Question:  is this an android update or a netgear update??

[buckyman]

When you go to the Google Play Store, when you search for Google Play services, that app does not appear anywhere in the search results. I have seen some files on APK mirror, three of them, none of which match my version for my phone which is 440. The other issue is how are my Android boxes supposed to update when they have no internet? A bit of a update... My LG and Samsung TV have internet, my Yamaha receivers have also lost internet even though they say they are connected.

[buckyman]

DOWNGRADING TO FIRMWARE V1.0.9.12_1.2.23 FIXES THE ISSUE

Are we to believe this is a Netgear issue or Android?

[mattdeluca]

Hello all,

Has this issue been resolved?

All my android devices starting mucking around this morning (04/02/18), same as previously mentioned, "Connected, no internet". All other devices (PC's, iphones, ipads) working as normal.

As a result, I logged into the admin of the router to see what was happening and it upgraded to V1.0.9.18_1.2.27.

Any help would be great as driving me mad 😞

[mattdeluca · Accepted solution]

Netgear seem to have resolved the problem, just installed this and fingers crossed, all is good. Don't want to jinx it though

https://kb.netgear.com/000053870/R7000-Firmware-Version-1-0-9-26-Hot-Fix

🙂

[JamesGL]

Hi mattdeluca,

Please provide us feedback if the issue has been resolved by the latest firmware.

[JamesGL]

Hi mattdeluca,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.