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MrBeetleman's avatar
MrBeetleman
Aspirant
Dec 18, 2020

R7000 won't connect to new devices

I've got a working r7000 router, but I can't connect new devices to it.
Often get the error message "wifi not available, etc..)
Example : wyze cam (can't connect, even though it used to connect in the past) )
Chromecast Ultra (can't connect)
Smart plug (can't connect, but but old ones used to connect)

4 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Dec 19, 2020

    As this is a router, there is probably a modem sitting in front of it. It may help to reboot the whole network in the right order.

    Be sure to restart your network in this sequence:

    • Turn off and unplug modem.
    • Turn off router and computers.
    • Plug in and turn on modem. Wait 2 minutes for it to connect.
    • Turn on the router and wait 2 minutes for it connect.
    • Turn on computers and rest of network.

    If that doesn't work, what firmware version do you have on the device?

    A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

    It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

    The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

    Apologies for all the questions. But you can help people to help you by providing the information suggested in this forum's header:

     


    Subject (Include model number and brief summary)
    Model (Recommended - Helps the community give the best answers)
    Body (Include additional detail including model version, firmware, OS and environment where relevant.)

    They are there for a good reason.

     

     

    • MrBeetleman's avatar
      MrBeetleman
      Aspirant
      Dec 19, 2020
      Firmware 1.0.9.88
      Speedstream modem in front of it (wifi turned off)
      Thank you so much for the help. Sorry I didn't include all the information. I'm very new at this.
      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Dec 19, 2020
        MrBeetleman wrote:
        Firmware 1.0.9.88
        Speedstream modem in front of it (wifi turned off)

        To me that suggests that this mysterious "Speedstream modem" (does it have a model number?) is really a  modem/router.

         

        Turning off the wifi does not disable the router bit. So you may have two routers on your network, which could explain what you experience.

         

        Two routers on your network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.

        This explains some of the other drawbacks.

        What is Double NAT? | Answer | NETGEAR Support

        Unless you have specific reasons for using two routers – to create two separate networks for example – it is often easier to use just one router and then to set up the second router as a wifi access point. Netgear advises this, as does just about every site you will visit.

        It may be possible to put the modem/router into modem only (bridge) mode and then to use the second device as the router. Sometimes it is easier to put the second router into AP mode. But that has its own drawbacks:

        Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Support