Forum Discussion

Guide

Jul 16, 2021

R7000P - network disconnected

Hi, about a month ago, my router R7000P was giving me weird symtomps. Whenever my laptop connected to 5G, it would make ALL my other devices that connect to 5G disconnected (or maybe I should say...

fire888

Guide

Jul 28, 2021

>There's no good reason to hide any part of a private IP address

---------

o ok

I just think since there are lots of attacks, it might be good to hide it lol.

anyway, it all points to the same ip, which is my computer

> I don't recognize port 29975. Are you running some kind of (game?)
server on the system? Is UPnP enabled on the router? DMZ server?

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yes I just found the problem. it is because of UPnP enabled.

it might be when I used torren or others on my computer ? But it was, not now. I didnt use any torren for now, and I have made sure to uninstall it. even disabled my vpn software.

btw, I think UPnP is required for ps5 and other consoles ?

I cannot find how to enable this only for ps5, so for now I turn it off.

and the attack things gone. I havent tried it extensively, but I hope this not create more trouble for my ps5 and other consoles to connect to internet or some things.

no dmz set up yet (it used to point to my ps5 so I could remote play it from outside, but it has long been disabled as I reset the router several times till now already and didnt set it up again).

> It's not obvious to me that that's related to your original
complaint, but I can't see everything from here.

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yeah I'm pretty sure this is not related to the complaint. But i need to solve this as I have to prove that the problem is the router not my computer, as the technician insisted that it was because of my computer as he couldnt find any other cause.

so now I have turned UPnP off, the attack gone, so we'll have to see this again in a few days if the matter solved or not.

many thx for the quick answers, I'll update again when there's new info

antinode

Guru

Jul 28, 2021

> btw, I think UPnP is required for ps5 and other consoles ?

I don't know, but, if so, then I'd expect that explict port
forwarding could be used instead.

One problem with UPnP is that any program on any system on your LAN
might use it to allow incoming connections. It might be convenient, but
I'd rather have more control over who can do what.

> [...] I'll update again when there's new info

Sounds good.

fire888
Guide
Sep 21, 2021
ok. so I finally found the answer.
It was THE PRINTER.
When I unplugged the printer, the router functioned normal again at last.

I have tried this for almost a month, and it's all good.
So, if u have the same problem, u could try to unplugged the printer.
It's not so good anyway. Netgear's printer feature is awkward at best (or at least on my R7000P).

So this case is closed.
But I just want to say, I found that netgear's support is dissapointing, and I feel like I've been cheated.
I bought this router because of netgear's big name, and I though I have a year (free worry) warranty.
So as u can see from the date of this thread, this problem happened at jul-aug 2021, and if the warranty is a year, then I should still under warranty until around mid-late sept 2021.
But netgear denied the support, and said that technical support only 90 days after purchased.
It's so weird to have warranty for 1 year (or even 2 years as the support said), but technical support only 90 days.
It was a nightmare trying to find the cause and support for this problem (for 2-3 months), and I was ready to throw this router away or even sell it cheap as garbage, luckily I found the cause myself, and it cost me to not use 1 of the feature (well which is not good implemented anyway).
I dont think I will want to buy netgear's product anymore. 1 time is enough.