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R7000P slow wifi and lan speed

Willyenvy
Aspirant

R7000P slow wifi and lan speed

I recently bought the NETGEAR ac2300. I installed everything like the instructions says, but when I go to test the WiFi speed using the Netgear it’s the same speed as the modem. 12mbps download and 0.9-1.0 upload. Even hooking it up directly to the router. I get the same speed using WiFi and hooking it up with the cable to the laptop. Any suggestions on how to make the speed higher? Thank you.
Model: R7000P|Nighthawk AC2300 Smart WiFi Router with MU-MIMO
Message 1 of 9
antinode
Guru

Re: R7000P slow wifi and lan speed

> [...] when I go to test the WiFi speed using the Netgear it's the same
> speed as the modem. 12mbps download and 0.9-1.0 upload. [...]

   Sounds like DSL service.  Did you expect a fancy new router to make
your (unspecified) "the modem", or your DSL service, faster?

   Would you expect water to pour through a funnel faster if you poured
it from a bigger bucket?

> Any suggestions on how to make the speed higher?

   Talk to your (unspecified) ISP about faster service?

Message 2 of 9
Willyenvy
Aspirant

Re: R7000P slow wifi and lan speed

The modem is at&t u-verse. We pay for 75+mbps but can’t get more than 12.
Message 3 of 9
antinode
Guru

Re: R7000P slow wifi and lan speed

> [...] We pay for 75+mbps but can't get more than 12.

   Ok, but if that's the speed you get from your (unspecified) "the
modem" alone, then I don't see how adding a router to the picture will
improve that.

>    Talk to your (unspecified) ISP about faster service?

   Still my advice.

Message 4 of 9
GIG_CityMatt
Tutor

Re: R7000P slow wifi and lan speed

I work in technical support for an ISP. I also spent 3 years as a troubleshooter in the field. We offer 1000Mbps to the home and verify speeds direct from wall jack to PC are 900+Mbps but through my R7000p router Hardwired I get mid 3-400Mbps and over Wi-Fi I'm lucky to get 100Mbps on the 5g network and low 20-23Mbps on 2.4g network. I take at least 4 call per week from customers with same router and same issue. I have had my network specialists log into the router and try different gonfigurations and never have been successful in improving performance. I swapped the router with an R6400 router and it works perfect giving 500-700Mbps oner Wi-Fi on 5g and high 400s on 2.4g and 900+ direct wired to the router LAN ports. We have opened a ticket with Netgear to find a resolution but have not found one yet. It seems there is a malfunction with this router model. Any suggestions on fixing this? Firmware is up to date. 

Message 5 of 9
deroticllc
Aspirant

Re: R7000P slow wifi and lan speed

I too am having issues with this router severely underperforming. Have tried all of the fixes including installing the new firmware and nothing improves the latency issues. Luckily I'm within the return windown for the retauler I purchased it from so I can return it. Very frustrating!

Model: R7000P|Nighthawk AC2300 Smart WiFi Router with MU-MIMO
Message 6 of 9
Chik0240
Aspirant

Re: R7000P slow wifi and lan speed

Same problem here, I was a happy user for earlier netgear models so when I moved to a new home with 1Gbps service I buy a R7000P in a blink, after using it I found the speed capped at 150Mbps when lucky through Wi-Fi even when I bring the asus ROG notebook next to the router! Wired through the router max around 500Mbps also but hard wired to modem I can get 900Mbps, so it should be a router problem. Contacting netgear service they only come back once and advices on a few settings which makes it 300 Mbps through 5Ghz band but still, it never get remotely close to 800-900 Mbps direct modem connection. After sending further assistance request I got absolutely NO RESPOND whatsoever, really disappointed to find a lot of post complaining similar issues without remotely a fix, pretty disappointed this time and likely I will go away from netgear brand and put it in black list, plain bad product and service
Model: R7000P|Nighthawk AC2300 Smart WiFi Router with MU-MIMO
Message 7 of 9
IrvSp
Master

Re: R7000P slow wifi and lan speed

About the ONLY suggestion I can offer is turn OFF QoS if on... that does cause problems with speeds over maybe 200Mbps or more. Traffic Meter can too.

 

One semi-suggestion I've seen seems to be the SPEED TEST on the QoS page. It may vary by router but some have said enabling QoS, running the test, and it should see your speed (especially if it shows no speed or a low speed when enabling), then disable QoS. Not sure if just checking it (enable) is needed or you must update the router (apply) for this to work.

 

I understand that the SPEED TEST will still show, and be useable, after disabling as well.

 

Now if SPEED TEST can't match your ISP speed (or close to it) you do have a real problem.

Message 8 of 9
Chik0240
Aspirant

Re: R7000P slow wifi and lan speed


@IrvSp wrote:

About the ONLY suggestion I can offer is turn OFF QoS if on... that does cause problems with speeds over maybe 200Mbps or more. Traffic Meter can too.

 

One semi-suggestion I've seen seems to be the SPEED TEST on the QoS page. It may vary by router but some have said enabling QoS, running the test, and it should see your speed (especially if it shows no speed or a low speed when enabling), then disable QoS. Not sure if just checking it (enable) is needed or you must update the router (apply) for this to work.

 

I understand that the SPEED TEST will still show, and be useable, after disabling as well.

 

Now if SPEED TEST can't match your ISP speed (or close to it) you do have a real problem.


The QoS was disabled on the first day I found the problem, and the speed test in the router page do not come remotely close to the ISP speed (It was only around 200Mbps) , I am in Hong Kong where the government have a local dedicated server for speed test which gave the best result of peak 300Mbps on wireless, but it won't go any further, I have a small home here (around 30 square m and no wall between the router and the desktop with a Asus PCE-AC88 which wored great with my previous router I gave my parents to use, but now moving to the R7000P the speed completely * up.

Message 9 of 9
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