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dam_ged's avatar
dam_ged
Guide
Sep 18, 2017
Solved

R7100LG Internet via LTE drops out every hour precisely (interrupts video conf calls, games, stream)

Hello,   I have been using the R7100LG for several months without any noticeable issue until I started using video conferencing (Skype for business, formerly Microsoft Lync) on a regular basis le...
Hardware
  • Blanca_O's avatar
    Blanca_O
    Jul 15, 2018

    Hi gbuisson, 

     

    Do you have the updated firmware (1.0.0.46) installed? 

     

    Regards, 
    Blanca 
    Community Team

TowerStudio's avatar
TowerStudio
Tutor
Jan 29, 2018

I wonder if anyone at Netgear is every gonna read this thread and messages again. It's bad. Very bad...

  • slaskawi's avatar
    slaskawi
    Tutor
    Jan 31, 2018

    TowerStudio dam_ged It seems there is no official Netgear response on this thread (sadly!), so maybe let me give you a small update.

     

    My case (#29651272) has been investigated by the engineering team and qualified as a known issue. I have been told they are working on it. In the meantime I tested a new firmware (V1.0.0.41T1_1.0.6) which was suffering exactly the same issue - all connections were dropped every hour. 

     

    So it's been more than 4 months and we do not have any solution. Looking at this thread it seems dam_ged was testing firmware R7100LG_Q1_1.0.0.33_1.0.6_test. So we've had 8 software builds so far (from 1.0.0.33 to 1.0.0.41) without any noticable change. Let's put this straight - if I had known this, I wouldn't have bought this router. 

    • TowerStudio's avatar
      TowerStudio
      Tutor
      Jan 31, 2018

      I bought this model on Amazon in June last year.

      I just sent them an email explaining the situation and asking what they could do to help? Within 5 minutes I got a return form and all I need to do is take it back to the post office, I don't even have to pay for the shipping. If only Netgear treated their customers the same way. I just need to find a better manufacturer (any recommendations welcome). Too bad, the Nighthawk looked nice.

      • SteffenHoehne's avatar
        SteffenHoehne
        Aspirant
        Jan 31, 2018

        Hi guys

         

        I've just changed the this peace of *BAD WORD* with a zyxel lte device. I have no problems so far :-)

        6 months of trouble, mobile hotspot and support terror is over.

         

        Netgear - private and business - never again.

         

        Dear guys - just buy another device! 

         

        kind regards

        Steffen