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R7400 - Admin GUI failure

jrmonta
Tutor

R7400 - Admin GUI failure

AC2600 R7400 Nighthawk router

Firmware: 1.2.0.62_1.0.1

 

I've been setting up my new Nighthawk router and making changes using the admin gui - accessed via Chrome browser from my desktop computer which is connected via Wifi to the router.

 

At some point during my changes, parts of the GUI started failing to load.  Right now I cannot access the following pages:

Advanced -> Setup -> Internet Setup

Advanced -> Setup -> WAN Setup

Advanced -> Setup -> LAN Setup

Basic page

The error I get when I try to access those parts of the gui is:

%28http_to_https_redirect_host%29’s server IP address could not be found.

 

I have tried both power cycling the router and resetting the router to its original settings and neither worked.  The same problem was described in this forum post:

https://community.netgear.com/t5/General-WiFi-Routers-Non/R7000-cannot-access-LAN-setup-page/m-p/163...

 

It seems that the problem magically went away with time for that user.  I can't tell what they did to actually fix it.  Are there any ideas other than what I've already tried to fix this?

 

The router itself is performing fine.  Devices connected via wired(ethernet) and wireless(wifi) are all functioning without a problem.  I just can't make any changes to many of my settings.  Specifically, I want to make a static/fixed IP assignment to a couple of my devices that have trouble reconnecting to the router whenever a power cycle happens... but I need the Advanced->LAN Setup page to do this.

 

 

 

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jrmonta
Tutor

Re: R7400 - Admin GUI failure

Confirmed: clearing cookies/browser data in Chrome fixed the Netgear admin gui problem.

It seems like there was some local file that got corrupted when I was using the web gui.  I don't know if it's Chrome's fault or Netgear's... but it was very frustrating and a waste of my time.

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jrmonta
Tutor

Re: R7400 - Admin GUI failure

Just after I posted the above, I decided to try with another browser (Microsoft Edge)...

and all pages of the admin gui are working fine!

 

I will try clearing all cookies/browser data from Chrome and see if that fixes the problem.  If it doesn't then I don't care, at least I can access using a different browser.  I hope this helps others.

Message 2 of 3
jrmonta
Tutor

Re: R7400 - Admin GUI failure

Confirmed: clearing cookies/browser data in Chrome fixed the Netgear admin gui problem.

It seems like there was some local file that got corrupted when I was using the web gui.  I don't know if it's Chrome's fault or Netgear's... but it was very frustrating and a waste of my time.

Message 3 of 3
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