Update started and now wifi won’t connect and power button flashes And don’t know how to fix it. Not good with tech stuff and router was bought last July
Sounds like the firmware got corrupted upon it trying to install it. Try using the tftp method to unbrick it. There's several videos on youtube on how to unbrick a router. You'll need to download the tftp2.exe program. Follow the instructions from the youtube videos and let us know if it works.
and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done. https://www.youtube.com/watch?v=R9DLrLQrpaw
if that doesn't work and you bought it in january, then you should be in your warranty period if you bought it new.
To get a hold of support. Click on "MyNetgear" at the top. Register an account (or login) and then the device. From there you can start the support process. Keep in mind that its only free for the first 90 days.
Thanks for info..however it was bought last year in July..8-9 months ago. With no internet I can’t use my computer only my iPhone with LTE…will that work?
to uses tftp/nmrpflash, you have to be hardwired into the router. Watch the video/read the guides. They go over how to use it.
If you can't do that, you can open a support case with netgear.
To get a hold of support. Click on "MyNetgear" at the top. Register an account (or login) and then the device. From there you can start the support process. Keep in mind that its only free for the first 90 days.
You got a laptop or desktop computer you can use? Like it was mentioned before it has to be hardwired to one of the four ethernet ports on the back of the router. You'll also need to download the firmware file for your router from the netgear website.
There is no support from net gear my router is 8 months old. I downloaded update and Toto and I hit PUT and it is like it is stalled..light on printer is still blinking white and has done so for 44 min…I have done this numerous times..don’t know what is wrong
Thanks.i downloaded updated firmware and used tftp to move it and followed instructions I thought and all it does is still blink a while power light after 45 min..no errors and still just sitting there….one hung every time I hit put the server interface goes back to software loop back and does not stay on the Lan I use…sorry I’m lost on all of this.
It could be a hardware failure. You can contact support to start the rma process.
To get a hold of support. Click on "MyNetgear" at the top. Register an account (or login) and then the device. From there you can start the support process. Keep in mind that its only free for the first 90 days. If its a hardware failure, then it shouldn't cost anything.
Thank you. I did and even though it has a few months of warranty (not service) they tell me to purchase a service agreement and it costs way to much when it won’t accept a fix when it was their update that crashed it. This router is only 8 months old.
Thanks for info. Finally got some help and they determined it was a hardware problem and they were sending RMA and then the next day they went back on there return saying because I bought it through Amazon they couldn’t. It was brand new and even registered with Netgear. Will not be buying from netgear again. They don’t stand by their product! Thanks for all the community’s help!
did you buy it from a reseller on amazon or through the market place and not the netgear store on amazon? If so, then it is correct. Your warranty is only through authorized sellers.
Buying it from a reseller/3rd party on amazon is the same as buying it off ebay or facebook marketplace.
I have no idea..I always order stuff on Amazon and have no idea if it was a reseller, I always just go to Amazon. Thought everything we get is new, so didn’t know it would be a problem. I was able to register it and the invoice said for warranty see Netgear.
