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john_jempe
Aspirant

R7500 Nighthawk ::: 5 GHz band doesn't work

The 2.4 GHz band has always worked pretty well on my router, but the 5GHz band never works consistently.  Sometimes that band is available, i can connect to it, but then it stops working (either no connection to internet or the band itself disappears).

 

Ideas?

Model: R7500|Nighthawk X4 AC2350 Smart WiFi Router
Message 1 of 8
JamesGL
Master

Re: R7500 Nighthawk ::: 5 GHz band doesn't work

Hi john_jempe,

 

What is the firmware version of the router?

What is the channel selected for 2.4Ghz?

Message 2 of 8
john_jempe
Aspirant

Re: R7500 Nighthawk ::: 5 GHz band doesn't work

firmware v 1.0.0.118

2.4Ghz on AUTO channel (showing channel 4)

5.0 Ghz (the one that doesn't work well is showing channel 153

I have another network extender that is on channel 11 (Hub 2n)

 

Model: R7500|Nighthawk X4 AC2350 Smart WiFi Router
Message 3 of 8
john_jempe
Aspirant

Re: R7500 Nighthawk ::: 5 GHz band doesn't work

As i'm sitting here looking at these settings the 5 Ghz band shows on my available router list, then it is gone, then it is there, then it is gone...

 

this is the exact problem i have with 5 Ghz

Message 4 of 8
JamesGL
Master

Re: R7500 Nighthawk ::: 5 GHz band doesn't work

Hi john_jempe,


Try to use the previous firmware and see if the same issue.

 

https://www.netgear.com/support/product/R7500.aspx#Firmware Version 1.0.0.118

Message 5 of 8
JamesGL
Master

Re: R7500 Nighthawk ::: 5 GHz band doesn't work

Hi john_jempe,


We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
 

Message 6 of 8
john_jempe
Aspirant

Re: R7500 Nighthawk ::: 5 GHz band doesn't work

I have the same issue with the current firmware, and the (at least) 2 previous versions of firmware....

Message 7 of 8
JamesGL
Master

Re: R7500 Nighthawk ::: 5 GHz band doesn't work

Hi john_jempe,

 

How about this firmware.

 

https://kb.netgear.com/000054465/R7500-Firmware-Version-1-0-0-122

Message 8 of 8
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