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R780 REBOOTING ITSELF

Jangir
Aspirant

R780 REBOOTING ITSELF

After using my Nighthawk X4S
AC2600 R7800 for months started rebooting itself
Firmware v1.0.2.32
Message 1 of 13

Accepted Solutions
Jangir
Aspirant

Re: R780 REBOOTING ITSELF

Yes it working ,but never know my first was wrking good one month then started rebooting
That why I'm glad I got this 2 years replacement plan only for 19 $

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Message 13 of 13

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Killhippie
Prodigy

Re: R780 REBOOTING ITSELF

Have you tried a hard reset, and then manually entering your settings by hand? I would download the latest firmware again, reflash then hard reset via the hole on the back, not the gui then enter your settings without using a backup. Is there any client on your LAN that pushes the router into the reboot cycle in particualr or is it randowm? Make sure not to set HT160 as that can cause issues and use 20/40mhz coexsistance.  Contact Netgear if the router is still in warranty and resetting firmware does not help, also check the power source as that could be an issue too possibly.

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 2 of 13
mondenath
Prodigy

Re: R780 REBOOTING ITSELF

it may be corrupt firmware Try re flashing with latest one.

Message 3 of 13
Jangir
Aspirant

Re: R780 REBOOTING ITSELF

Thanks for responding
I'll try all of this
Just waiting for next reboot because found that power cord was a little loose.
Message 4 of 13
Jangir
Aspirant

Re: R780 REBOOTING ITSELF

By the way
How to re flash firmware
I downloaded latest one.
Message 5 of 13
mondenath
Prodigy

Re: R780 REBOOTING ITSELF

Go to advanced tab and before last administration upgrade

 

 

R7800 MENU UPGRADE.PNG

 

 

Message 6 of 13
Jangir
Aspirant

Re: R780 REBOOTING ITSELF

Esterday i mentioned that I found the connection of power adapter was little loose, after that until now was fine, and 10 minutes ago it stopped again but this time it didn't reboot, it just lost Internet conection and just freezing, then i repowered it myself.
Today I will do factory reset as you guys advised.
When I'll do factory reset , will firmwar version roll back ?
Message 7 of 13
Jangir
Aspirant

Re: R780 REBOOTING ITSELF

One more thing ,when I registered my router online it says I hav 90 days free tech support by phone but I cant find phone number .
Any body knows that number?
Message 8 of 13
Jangir
Aspirant

Re: R780 REBOOTING ITSELF

Just got off the phone with tech support, they told me that factory reset will not fix the problem better replace it by woranty, my concern is when I replace it they will send me refurbished one ...
Any suggestions should i try factory reset or get refurbished one?
Thanks.
Message 9 of 13
JamesGL
Master

Re: R780 REBOOTING ITSELF

Hi Jangir,


Try first the factory reset. Most of the time it does work.

Message 10 of 13
Jangir
Aspirant

Re: R780 REBOOTING ITSELF

Just came from local Best buy store, they replaced it for me even return policy time was expired , plus for 19$ I've got 2 years replacement plan.
Message 11 of 13
JamesGL
Master

Re: R780 REBOOTING ITSELF

Hi Jangir,

 

Is the replacement unit working?

Message 12 of 13
Jangir
Aspirant

Re: R780 REBOOTING ITSELF

Yes it working ,but never know my first was wrking good one month then started rebooting
That why I'm glad I got this 2 years replacement plan only for 19 $
Message 13 of 13
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