Orbi WiFi 7 RBE973
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R7800 5GHZ not usable

wbdoll
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R7800 5GHZ not usable

I have a R7800 in my office with the latest firmware (V1.0.2.52).I also have an older Netgear WNR3500L running as an access point about 100 feet away. In my office I have my iPhone and iPad both running the latest iOS. They both want to connect to the 3500L 2.4GHZ channel even though it is 100 feet away. I want them to connect to my R7800 5GHZ that is 5 feet away. I can manually connect to the R7800. Works fine for a while, but later in the day I notice they have switched back to the 3500L. Also, toggling the wifi on the iPhone or iPad you see 2.4GHZ options show up immediately and the 5GHZ R7800 option takes several seconds... long enough that the iPhone/iPad first select the 2.4GHZ 3500L 100 feet away. Very frustrating. Any ideas? Thanks.

Model: R7800|Nighthawk X4S AC2600 WiFi Router
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pec967
Luminary

Re: R7800 5GHZ not usable

I had a problem where some devices would disconnect from 5 GHz and then reconnect on 2.4 GHz. My assumption was the 5 GHz radio was dropping out for a few seconds periodically. The fix for me was to factory reset the R7800 and then enter all the configuration data by hand. I had this problem after upgrading to a new release of the firmware without a reset + manual reconfiguration. I am running firmware v 1.0.2.44, and I have been up for 100+ days without any problems.

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Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 2 of 2

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pec967
Luminary

Re: R7800 5GHZ not usable

I had a problem where some devices would disconnect from 5 GHz and then reconnect on 2.4 GHz. My assumption was the 5 GHz radio was dropping out for a few seconds periodically. The fix for me was to factory reset the R7800 and then enter all the configuration data by hand. I had this problem after upgrading to a new release of the firmware without a reset + manual reconfiguration. I am running firmware v 1.0.2.44, and I have been up for 100+ days without any problems.

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 2 of 2
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