Orbi WiFi 7 RBE973
Reply

R7800 DNS/IMAP/POP/TLS stops working (Android only)

tzr209
Aspirant

R7800 DNS/IMAP/POP/TLS stops working (Android only)

DNS/IMAP/POP/TLS/Xfinity Connect/Stream/MyAccount stops working Android phones if I leave my home wifi and come back.... Everything else works on the phones - internet, google play, youtube, sirius radio, gmail native app, yahoo email native app, etc. Laptops on same home wifi are not affected.

 

If I reboot the phone or the router, it will work.

If I connect to 4G, it will work.

If I connect to the local xfinity free wifi, it will work.

Reconnect to my router, FAIL.

 

Some things that I have tried that do NOT help:
-tried several different IMAP/POP email apps and accounts/ports.
-tried switching the phone from my 2.4GHz wifi to my 5GHz wifi.

-manually assign DNS Servers on the phone.
-turn wifi off / on in the phone.
-turn airplane mode on/off in the phone.
-uninstall / re-install the apps on the phone.
-adding wifi to battery exclude.
-turn on "mobile data always on to allow for faster switching".
-try my GF's phone (different brand/model).

-upgraded router firmware from v68 to v80.

 

Attaching Wireshark capture:

https://drive.google.com/file/d/12XHbh2IXW2UzYCwxUPSGc_UEhIT2OfKI/view?usp=sharing

 

...and discussions on other forums:

https://www.snbforums.com/threads/r7800-wifi-android-pop-mail-apps-stop-working.69075/

https://forums.xfinity.com/t5/Your-Home-Network/XfinityConnect-Xfinity-My-Account-All-IMAP-POP-apps-...

 

Any ideas are appreciated!

Model: R7800|Nighthawk X4S AC2600 Wifi Router
Message 1 of 1
Top Contributors
Discussion stats
  • 0 replies
  • 241 views
  • 0 kudos
  • 1 in conversation
Announcements

Orbi WiFi 7