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R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

DanQB
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R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

Updating my R7800 Nighthawk X4S AC2600 Smart WiFi Router from Firmware Version 1.0.2.46 to Firmware Version 1.0.2.60 reduced my download performance to less than one-third the original download speed [from >310 Mbps(1.0.2.46) down to <100Mbps(v1.0.2.60)].  When I reinstalled Firmware Version 1.0.2.46 my download performance was restored (back to >310 Mbps).   These measurements are repeatable.  Is anyone else experiencing this problem?

 



Model: R7800|Nighthawk X4S AC2600 Wifi Router
Message 1 of 51
RMinNJ
Luminary

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

Yes,   I experience disconnects and packet loss on the 5Ghz with 1.0.2.60..  I opened a support case to work with them...  They said nobody has reported any issue with the 5Ghz and this firmware version.  

 

Reverting to 1.0.2.46  or 1.0.2.52 resolves the issue.    If you can open a support case with them that would help make the problem known.   It does confound me that the problem is so obvious but all we can do is try to show them..

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 2 of 51
DanQB
Star

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

I experienced the reduced download performance from v1.0.2.60 on both hardwired Ethernet and 5 GHz 802.11ac. Returning to v1.0.2.46 restored the performance on both interfaces.

 

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 3 of 51
bmarquis0504
Initiate

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

I had the same issue. Rolled back to .58 and all is well again. I cannot create a support ticket for this as my warranty period has expired.

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 4 of 51
benm3
Tutor

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

Updated to 1.0.2.60, wifi dropouts and can't seem to hit the static admin IP of my router anymore. Reset / possible downgrade to 1.0.2.58 in my future. 

Message 5 of 51
benm3
Tutor

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

Wifi still drops out periodically after reset. Back to 1.0.58 I go. 

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 6 of 51

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

I am also having problem swith my R7800 and am dropping back to .52 again...

 

The quality of these firmware updates is getting a little absurd.

 

Message 7 of 51
IanSk
Tutor

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

I have a similar problem with th 2.4ghz. I frequently can't get devices to connect to it (Tablets, Windows, Android Phones). On the 5Ghz I am getting lots of packet drops and ping tests are showing high 100's every 6 or so packets. Useless.

Message 8 of 51
DanQB
Star

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

My warranty has expired so I can not open a support case.   I do NOT consider reverting to an out-of-date version of firmware to be a solution.  Out-of-date firmware can have security issues and other problems that should be addressed, but for now I have to live with those issues by reverting to V 1.0.2.46 because I can not suffer the severe performance degradation V 1.0.2.60 imposes.  I will not upgrade until Netgear resolves the performance problems in some future version of firmware.  I hope someone at Netgear notices this thread and takes proactive steps to fix the performance problem.

 

Message 9 of 51

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

Definitely an issue at the router, as multiple devices sitting on 5Ghz would experience the massive ping spikes at the same time. This led me to originally thing I was having problems with my ISP but further experimenting showed the router to be the issue.

Message 10 of 51
DanQB
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Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

In my earlier posts I indicated that I had reverted to V 1.0.2.46 to restore performance.  Since then I have finally had the time to upgrade to V 1.0.2.58 and test download performance on both the 5GHz 802.11ac AND the hardwired Ethernet interfaces and can report that v 1.0.2.58 performs as well as V 1.0.2.46 (no performance degradation).  The performance problem seems isolated to the most recent version - V 1.0.2.60.

 

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 11 of 51
IanSk
Tutor

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

I have downgraded to the .52 firmware today. Everything is back to normal. Note I did not rebuild any config just did a FW update.

Ping Fine

Downloads Fine

2.4 and 5ghz wifi Fine.

 

I will work with Netgear to see what they find. 

Message 12 of 51
IanSk
Tutor

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

Spoke too soon, actually on wifi my download and upload (14/3) are less than normal speed. Directly connected to my router (bypassing the Netgear 7800) I get full speed down/up (34/9)

Message 13 of 51
IanSk
Tutor

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

Connecting directly to my DSL router (not netgear) on wifi gives me a high download/upload of 28/8 using speedtest. Something still not right with Netgear. I'll post back after I get help from Netgear. I bought the Netgear as the standard offering from Vodafone just can't deal with the number of wifi needs at home.

Message 14 of 51
havoc4421
Aspirant

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

Same here. I'm actually happy to read this since I've just bought the router and immediately upgraded to this version - and was thinking this was a hibbile piece of hardware! I'll switch back to a previous version and raise a ticket.

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 15 of 51
RMinNJ
Luminary

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

havoc4421,

 

Yeah please open a support ticket..  On my ticket, working with support, I got the impression I was the only one on the planet with the problem...  I sent in all these threads to my case just to show my support person that , in addition to reproducing the issue 3 times for them, I was not the only one.      The .52  and the .46 are really stable for me..  its been a good router... but the creators broke it horribly with .58 and .60.  Its not some minor bug.  On .58 even my kid could see a problem. That is the reason I wanted to help them fix it.. its not a minor issue.  Its truly baffling that;

 

a.)  Netgear cannot reproduce the problem in house .. Its almost like they are testing the firmware on different revs of the 7800 hardware or something.

b.)  Why Netgear does not pull 1.0.2.58 and 1.0.2.60 from their site so new customers do not  render their router problematic and return it.   

 

The more people that open a case the better. 

 

 

 

 

 

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 16 of 51
DanQB
Star

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

I previously reported V 1.0.2.58 does not have the download perfomance problem of V 1.0.2.60, and while that is still true, V 1.0.2.58 has terrible network stability problems, so I have installed V 1.0.2.52 which seems both performant and stable (but leaves me with some unfixed security bugs supposedly addressed in .58 and .60).

 

 

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 17 of 51
bmarquis0504
Initiate

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

I had to do the same thing. .58 left me with a connection that would terminate repeatedly, dropping all wireless connections. Vulnerable on the security side now. I sure wish they would fix this issue.

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 18 of 51
havoc4421
Aspirant

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

I've got this response from support - next week when I have some time I'll reflash back from 52 to 60 and try this (but will keep my MTU at 1500):

 

Kindly follow the steps below and check it once:

1. On the NETGEAR genie page, please select Basic tab>>Wireless, change the Channel to 9 for 2.4GHz, 161 for 5GHz and click on Apply.

Please select Advanced tab>>Advanced Setup>>Wireless Settings, change the Fragmentation to 2338 and CTS/RTS to 2339 and click on Apply.

Please select Advanced tab>>Setup>>QOS, uncheck the WMM settings and click on Apply.

Please select Advanced tab>>Setup>>WAN, change the MTU value to 1468 and click on Apply.

After applying all the settings, please select Advanced tab>>Advanced Home and click on Reboot and observe the connection for next 2-4 hours with this setup.

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 19 of 51
zakhooi
Aspirant

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

That didn't work for me.
Only downgrading to .52 improved Wifi performance.

Message 20 of 51
RMinNJ
Luminary

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

..Waiting on me to tell them some test/beta firmware does not have the problem.  Seems good so far ...I wanted to see how my work connection fairs today before reporting back to them.      No factory reset so was done or advised and I already see stability..    Please don't waste time resetting and trying things with the broken .58 and .60 firmware...

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 21 of 51
theMule1406
Aspirant

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

Thanks for having a good conversation about this. I just purchased the X4S yesterday and was wondering what the heck is going on.  Based on the overwhelming opinion I will downgrade to v52 to get better performance. Hopefully, this will be addressed in the future.

Message 22 of 51
Joiry
Tutor

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

This is a problem I've had as well.  I upgraded the Firmeware due to the security vunerability and trying to be security concious but the impact was immediately noticed.  Every device in the house would disconnect momentarily every couple of minutes.  As most people in my house game in some way, it was a huge impact.  I tried a complete reset and manual configurations, etc.  When I down graded the firmware to .52 everything went back to normal.

I bought the router last summer and it's been flawless, haven't touched it until now.  But upon having this issue and trying to get support I was frustrated and not happy that Netgear wants $89/year to support me on their own flaws.  This string alone has many posts which means that likely 10 to 100 times that amount are having the issue.  Many more times that that are having the issue and don't even know it.  I don't know if the over vendors are any different, but it's certainly something I'm looking into when buying my next hardware.  Right now I'm stuck running hardware with known and posted vunerablities and zero support from the manufacturor.  

Not happy

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 23 of 51
esc38
Aspirant

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

I have different problems after downloaded v1.0.2.60 :

 

1) I need to cycle the power of my MODEM and other media server after I cycle the power of router

2) Crash happens on playing certain video games or playing certain youtube vedios (used to be no problem with v1.0.2.46)

 

May I ask you how you re-installed v1.0.2.46,  I want to go back to this version.  Thanks.

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 24 of 51
antinode
Guru

Re: R7800 — Nighthawk X4S AC2600 WiFi Router Firmware V 1.0.2.60 vastly reduces download performance

> May I ask you how you re-installed v1.0.2.46,  I want to go back to
> this version. [...]

   Visit http://netgear.com/support , put in your model number, and look
for Downloads.  (For older versions, under Firmware and Software
Downloads, look for "View Previous Versions".)  Find the kit(s).
Download the kit(s) you want.  Read the "Release Notes" file for
instructions.

Message 25 of 51
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