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R7800 firmware not available

thompsondc
Tutor

R7800 firmware not available

Received an email that a security update for firmware was available, but both the app and local ip-based admin screen say no update available
Model: R7800|Nighthawk X4S AC2600 Wifi Router
Message 1 of 9
antinode
Guru

Re: R7800 firmware not available

> Received an email that a security update for firmware was available,
> [...]

 

   With my weak psychic powers, I can't see your e-mail.

 

> [...] but both the app and local ip-based admin screen say no update
> available

 

   Trust no one, I always say.

 

   What would be interesting now would be the installed firmware
version.


   To see one opinion of what's current/available:

 

   Visit http://netgear.com/support , put in your model number, and look
for Downloads.  (For older versions, under Firmware and Software
Downloads, look for "View Previous Versions".)  Find the kit(s).
Download the kit(s) you want.  Read the "Release Notes" file for
instructions.  (In the User Manual, look for "firmware", and,
especially, for a topic like "Manually Upload Firmware to the Router".)
When that fails because of a deficient User Manual, try:

 

      https://kb.netgear.com/23960

Message 2 of 9

Re: R7800 firmware not available


@thompsondc wrote:
Received an email that a security update for firmware was available, but both the app and local ip-based admin screen say no update available

You are not alone.

 

Re: R6400- email notification of firmware update but no updates available

 

Must be the time of the  month.

Message 3 of 9
thompsondc
Tutor

Re: R7800 firmware not available

You don't need to see the email, as the entire point is that better is emailing customers with registered devices, but not updating their applications and advertising the firmware update to devices properly.
1.0.2.82 is available https://www.netgear.com/support/download/
My r7800 says no update available, yet is on 1.0.2.80.
Message 4 of 9
thompsondc
Tutor

Re: R7800 firmware not available

And, now it's finally showing up, after 2 days.
Message 5 of 9

Re: R7800 firmware not available


@thompsondc wrote:
And, now it's finally showing up, after 2 days.

Netgear rolled these things out in a particular order.

 

First they go on to the support section for a device. Then, a bit later, they go on to the update server that feeds the automated process.

 

But, get this, it has been known to happen the other way round.

 

Maybe they just want to keep us on our toes.

 

Message 6 of 9

Re: R7800 firmware not available

Is it just me or have they broken the link to the release notes?

 

They are in the zip file:

 

Note that starting with this firmware release (V1.0.2.82), the following features are no longer supported: ReadySHARE Vault, OpenDNS (Live Parental Controls), remote GUI access, and WPS PIN function. If you want to continue using these features, do not update the firmware.

 

New Features and Enhancements:

  • Supports secure HTTP protocol for the router web interface.
  • Removes the following features: ReadySHARE Vault, OpenDNS (Live parental controls), remote GUI access, and WPS PIN function.

Security Fixes:

  • Fixes security issues.

 

Message 7 of 9
thompsondc
Tutor

Re: R7800 firmware not available

As someone who publishes web-based communications for a living; I can tell you that pushing out an information campaign before the product/service is actually available through normal channels: big "no no".

It hits the fan when we're 5 minutes early.  They were days early...  No excuse.

Message 8 of 9
labatt
Mentor

Re: R7800 firmware not available


@thompsondc wrote:

As someone who publishes web-based communications for a living; I can tell you that pushing out an information campaign before the product/service is actually available through normal channels: big "no no".

It hits the fan when we're 5 minutes early.  They were days early...  No excuse.


Keep in mind you are talking about Netgear. The folks that have lost their way. Used to be my goto, but no more.

 

Message 9 of 9
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