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R7800 losing config on restsrt

I've had the r7800 since December. In the past week it's not been able to retain custom settings when i restart (not reset). I've done the factory reset, I've down graded, upgraded firmware several times. Any suggestions?
Jim
Message 1 of 7
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Re: R7800 losing config on restsrt

Which firmware versions have you tried?

 

V1.0.2.68 works fine here.

 

What custom settings go missing?

 

There have been a few similar reports, but they are not universal. That makes it hard to track down what is going on.

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 2 of 7
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Prodigy

Re: R7800 losing config on restsrt

Besides above, why are you power cycling the router? Once configured it should just run without power cycle. My non Netgear router will be up until a new firmware comes out. 

Modem CM1150V
Message 3 of 7
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Re: R7800 losing config on restsrt


@labatt wrote:

Besides above, why are you power cycling the router? Once configured it should just run without power cycle.


 

Good point.

 

Over the past couple of days, I have been messing around with the mains wiring. Tidying things up.

 

This meant several router reboots. Sailed through them without trouble. All settings retained.

 

But like @labatt my stuff usually stays on for months on end.

 

 

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 4 of 7
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Re: R7800 losing config on restsrt

Hi, 

I downgraded to .40 and I was pretty confident that I was able to restart the router and it maintained customization. Customization in my case is the admin password and the ssid's for both radios and the passprases. I got a little nervous yesterday about the risks of staying on the lower versions so I am now at .68.  I have done a reset at one point but I see there is a more intricate one that I will try next (hold reset 30 seconds, unplug 30 holding reset seconds, plug in and hold reset 30 seconds). I agree that I should not have to restart the router but, when it lost its marbles last week I had a very frantic wife calling because of all the work from homer's :-) so we were triaging over the phone. 

Message 5 of 7
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Re: R7800 losing config on restsrt

Hi, I am just adding more information. 

- held the reset button 30 seconds, while holding unplugged for 30 seconds, while holding plugged it in and waited 30 seconds. As expected I was at the default settings on the most recent (.68) firmware. 

- completed the router setup 

- made password only changes for admin

backed up settings 

- restarted the router from the admin page. 

- completed router setup (no to both questions), password.... (made new password up) 

- selected restore config, asked for password but it took the old password (not the one I just made up). 

- went throough restore 

- completed router setup (no to both questions), password.... (used the old password this time) 

- made changes to ssid, passphrase, dns servers 

- saved config 

- restart

- completed router setup (no to both questions), password.... (kept original and retyped it) 

- selected restore config, asked for password but it took the old password (not the one I just made up). 

- went through restore 

- completed router setup (no to both questions), password.... (used the old password this time) 

- router did not restore the config. 

- i re-configured and will leave it because the router does not ingest the config file. The router does not retain its settings on reboot. 

 

 

 

Message 6 of 7
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Master

Re: R7800 losing config on restsrt

30-30-30 reset has no effect on ARM-based routers. It's a relic of the past still many think it works. My suspecion is that you have a busted NVRAM flash chip. As it is still under warranty, I suggest you RMA it

Routing: NETGEAR R7800 - Voxel Firmware 1.0.2.78SF
Switching: 2x NETGEAR 8-ports (GS108v4) / 1x NETGEAR 16-ports (JGS516v2)
Desktop: AMD Ryzen 7 3700X - Server: Intel Core i7-7700K - NAS: Intel Pentium G4400
Message 7 of 7