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Re: R7850 cannot connect to the internet

Sonib
Aspirant

R7850 cannot connect to the internet

I have model number R7850. I was working from a VPN and kept getting a error that it would reconnect so I unplugged the modem and it wouldn’t reconnect after that. I’m not A computer expert. Help! I work from home and really need to get back to work.
Model: R7800|Nighthawk X4S AC2600 Wifi Router
Message 1 of 5

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Sonib
Aspirant

Re: R7850 cannot connect to the internet

It ended up being the phone line my internet runs through. Thank you so much for taking the time to help!!!! Stay safe and virus free!

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plemans
Guru

Re: R7850 cannot connect to the internet

What modem do you have?

What firmware is on it?

 

Try this method.

power off both devices and disconnect everything from both.

hook up coax to modem. power it on. give it serveral minutes with nothing connected.

then connect it to the router. 

power on the router. 

give it a few minutes.

 

does it work? 

Current Setup: CM2000-> SXK30-> GS716v2-> Arris W31 x2-> Pi-hole->
Message 2 of 5
Sonib
Aspirant

Re: R7850 cannot connect to the internet

It ended up being the phone line my internet runs through. Thank you so much for taking the time to help!!!! Stay safe and virus free!

View solution in original post

Message 3 of 5
Hitchcockred
Aspirant

Re: R7850 cannot connect to the internet

Have tried all the disconnects, and resets but have not tried a different cable....Its really strange i am on the old router now and everything is fine.  I'm thinkin may be a speed issue...i have 50Mbs think the R7850 needs more


@plemans wrote:

What modem do you have?

What firmware is on it?

 

Try this method.

power off both devices and disconnect everything from both.

hook up coax to modem. power it on. give it serveral minutes with nothing connected.

then connect it to the router. 

power on the router. 

give it a few minutes.

 

does it work? 


 

Message 4 of 5
Hitchcockred
Aspirant

Re: R7850 cannot connect to the internet

have ran the Nighthawk installer numerious times...

Cable modem CM500

 

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