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Guide

Re: R7960P firmware not upgrading

Costco; take your membership card in and they can pull your purchase from system.
Message 76 of 93
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Guide

Re: R7960P firmware not upgrading

you don' t need the reciept if you bought it from Costco. Let me know if you return it and what you get instead?

Message 77 of 93
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Re: R7960P firmware not upgrading

Hello DarrenM (NETGEAR Moderator),

 

Based on your response I see that "you have escalated this issue to engineering to investigate."

 

Do you have update form your engineering, please let us know as soon as you can.

 

Thanks

 

Message 78 of 93
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Star

Re: R7960P firmware not upgrading

I wouldn’t hold my breath to get a response. Netgear has been terrible on supporting this product. I opened a Case 2 months ago and they have been silent on resolving this. They last responded to me about a month ago.

I’ve since moved on to TP-Link. It’s been solid. Unfortunately I can no longer recommend to anyone to use any Netgear product. The TP-Link comes with a 2 year warranty and lifetime built in Network level Anti-Virus and Anti-malware protection.
Message 79 of 93
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Tutor

Re: R7960P firmware not upgrading

Well actually I’ve already returned the router back to Costco because I realized that your company does not care about it’s products or ‘it’s customers or it’s consumer base.
Message 80 of 93
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Star

Re: R7960P firmware not upgrading

Thanks, I returned it this morning. Costco took it back and didn't even question it.  I told them the problem and I was recommended to next time return it to Costco instead of trying to get Netgear to fix it. 

Message 81 of 93
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Aspirant

Re: R7960P firmware not upgrading

Is there a formal solution to the


@DarrenM wrote:

I have escalated this issue to engineering to investigate.

 

DarrenM



firmware upgrade NOT working!!!

Message 82 of 93
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Guide

Re: R7960P firmware not upgrading

My solution was return the unit and purchased google nest WiFi system.
Model: R7900P|Nighthawk X6S AC3000 Tri Band WiFi Router
Message 83 of 93
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Re: R7960P firmware not upgrading

Yes that where I am heading, looks like that where Netgear wants all there customer to go.

Message 84 of 93
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NETGEAR Moderator

Re: R7960P firmware not upgrading

We are working on a fix for this issue but a workaround is trying to load the new firmware via TFTP I linked how to do this below.

 

https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client

 

DarrenM

Message 85 of 93
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Re: R7960P firmware not upgrading


@DarrenM wrote:
We are working on a fix for this issue but a workaround is trying to load the new fir...

 

https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client

 

DarrenM


Darren,

 

I see the hot fix available on your support web site:

"https://www.netgear.com/support/download/"

Firmware Version 1.4.1.56 - Hot Fix

 

Is there a reason that this won't upload using the Netgear Admin "Router Update - Browse" function (using a wired connection, of course)?

Does this hot fix need to be applied ONLY via your Tftpd64 software?  The release notes don't indicate that Tftpd64 is required, and Tftpd64 is a whole lot more complicated, with many steps for regular users to navigate.   Tftpd64 seems like an unnecessary stumblinig block.

@DarrenM
Message 86 of 93
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Prodigy

Re: R7960P firmware not upgrading

Best way to update is manual. PC/MAC Ethernet connected to the router. Download the firmware. You can get the firmware and user manual from this site.  

https://www.netgear.com/support/

Normally there is a howto included in the downloaded firmware zip file. The zip file needs to be expanded to use. 

 

Hot fixes are not normally available from the router update process.

Modem CM1150V
Message 87 of 93
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Re: R7960P firmware not upgrading

I tried the TFTP method. It wouldn't work for me, even after I factory reset the router and a clean install of windows.

The router never initiates the upgrade. It's almost like the user does not have access to write in that partition. Hard denial and reboot so you cant access the logs or any elevated privilege.
Message 88 of 93
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Tutor

Re: R7960P firmware not upgrading

You didn’t read my entire post. I did try to “manually” update the firmware, still didn’t work
Message 89 of 93
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Initiate

Re: R7960P firmware not upgrading

I attempted to manually instal the beta version.  IT FAILED!  NO SURPRISE.

Message 90 of 93
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Re: R7960P firmware not upgrading

I am guessing they are building the firmware based on a similar router (R8000) but the firmware writers are failing to change a line of code involving the identification of the device. So when the firmware updater sees its designed for an R8000 and not the R7960, the firmware does not install. However, this is ridiculous Netgear's troubleshooting team can't figure out the issue. I wonder if my data gets stolen, I can hold them liable for failure to provide a secure a device with known data breach issues.
Message 91 of 93
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Star

Re: R7960P firmware not upgrading

Im not sure what the issue is. But at one point Netgear support advised me to load the firmware for the R8000P. I attempted it and it failed. They wanted me to load the R8000P’s firmware and after rebooting to load the latest R7960P firmware. But the router would not accept the firmware of the R8000P.

Ultimately I had to give up. The router was constantly dropping connections on the 5GHz bands. So I went with another brand. This was the second router that Netgear ruined because of firmware updates.
Message 92 of 93
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Re: R7960P firmware not upgrading

@DarrenM 

Have YOU actually tested this firmware hot patch on an R7960P router?  Has anyone at Netgear ACTUALLY tested this firmware patch on a R7900 or R7960P router?

If your techs are experiencing inconsistent test results, i.e. it works for some R7960P routers, but not others, or not every time, I'd like to offer my router as a sample of one that DOES NOT accept Netgear's firmware patches.  I am a technical professional, and can work with your tech's to execute tests.  We can either set up a second, parrellel router and configure my problem R7960P in a separate subnet, to conduct repetitive tests.  Once we have a solution, I'll even write the tech note to document the solution for users.

This has gone on for over four months, and it's well past time for Netgear to solve this problem.

My contact information is available in my profile.



@DarrenM wrote:

We are working on a fix for this issue but a workaround is trying to load the new firmware via TFTP I linked how to do this below.

 

https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client

 

DarrenM


 

Model: R7900P|Nighthawk X6S AC3000 Tri Band WiFi Router
Message 93 of 93