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R8000 App Genie Netgear doesn't recognize

Seawolf1457
Aspirant

R8000 App Genie Netgear doesn't recognize

iOS10. Last update for App Genie
Message 1 of 4

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JamesGL
Master

Re: R8000 App Genie Netgear doesn't recognize

Hi Seawolf1457,

 

Uninstall then reinstall the Genie App. Check if the same problem.

 

JamesGL

Community Team

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Message 3 of 4

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Seawolf1457
Aspirant

Re: R8000 App Genie Netgear doesn't recognize

I updated my Genie app for Iphone to the last release, but for this moment this app didn't recognize my R8000. It said: "This router isn't supported". Before this release it works good, any problem. I reviewed the netgear site and I saw that this app support this router yet. Anyone with the same problem? Bugs? Thanks for your help!
Message 2 of 4
JamesGL
Master

Re: R8000 App Genie Netgear doesn't recognize

Hi Seawolf1457,

 

Uninstall then reinstall the Genie App. Check if the same problem.

 

JamesGL

Community Team

Message 3 of 4
JamesGL
Master

Re: R8000 App Genie Netgear doesn't recognize

Hi Seawolf1457,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

 

JamesGL

Community Team

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