R8000 — Nighthawk X6 AC3200 Tri Band WiFi Gigabit Router

[Airpainters]

After the last 2 firmware updates, experiencing problems with wifi and cabled connections dropping repeatedly for Windows 10 notebooks, android phones, the internet connection is via an LTE radio (rural network), unknown for Apple devices, as they are not consistently connected to this network. The same devices are being used in another physical location (10KM away) and are working fine on a different Netgear router (operating as an access point on a COGECO cable network). Done all the usual troubleshooting, reset to factory, etc, internet supplier (NWIC) was out to test, the connection from the radio to the Netgear router is stable. Any insights on what to test for would be appreciated.

[plemans · Accepted solution]

I'd try downgrading to the versionthat did work fine. there's been some DNS issues on the newer firmware releases across several models. 

[plemans]

what lte gateway is it connected to? 

It just started after a firmware update? 

What firmware version are you on? 

[Airpainters]

current firmware:
Firmware Version
V1.0.4.76_10.1.82

the problem started after the update before that, thought the latest one would fix it, but did not.

connected to NWIC, Niagara Wireless Internet NWIC | Niagara's High-Speed Internet Provider | Rural Wireless & Cable

[plemans · Accepted solution]

I'd try downgrading to the versionthat did work fine. there's been some DNS issues on the newer firmware releases across several models. 

[Airpainters]

I went back to Firmware Version
V1.0.4.68_10.1.75

Time will tell

[Airpainters]

the downgrade worked, went back 2 versions.

[plemans]

glad its working for you!

let us know if you have further issues. 

I'd watch the forums and see how future updates go with the DNS issue. Its seems like we see quite a few posts right away when it crops up on devices.