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R8000 Nighthawk X6 won't take a USB hard drive

Hi I wonder if anybody can help me, I have a NightHawk X6 Router model R8000 Firmware Version V1.0.3.54_1.1.37 I cannot get my 6T external drive to be reconnized by the router in the USB 3.0 port. I called support and they told me I had to format it to two drives. I did as they said and it doesn't even see it there. the Drive is a WD My Book.
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Re: R8000 Nighthawk X6 won't take a USB hard drive

I have the same problem with plugging my USB HDD into the R8000 USB3 port. I have also reported the problem on 4 different occasions without any follow up from Netgear. I get around the problem this way: Unplug the power from the R8000 router, and unplug the USB3 HDD. Then plug the power back in to the R8000 (without the USB3 HDD) - wait for a complete boot up - then - plug the USB3 HDD back into the USB3 port. The HDD gets recognized, and works every time for me, and just one of three problems I have with the R8000. Hope it works for you.

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