R8000 Not transmitting all channels

[Ponjohn]

Pretty much since day 1 ( about 8-10 months old) only two channels have been available. It was "good enough" but we have cut the cord and I need to get this resolved..

Also, in watching the diagnostic section of the genie, only one channel is stable, the other transmitting channel keeps drooping out, probably once ever 20-30 seconds.

I am thinking of doing a factory reset and starting over.

I've read a few other posts that suggest support for this device is dead, is that true?

Thanks.

R8000 firmware 1.0.3.4

[JamesGL · Accepted solution]

Hi Ponjohn,

1. Have you tried changing the channels for your wireless network?

2. If yes and still the same, you can try to reset the router.

3. Update your firmware.

http://kb.netgear.com/000036534/R8000-Firmware-Version-1-0-3-26

[VE6CGX]

Talking about 5GHz band? Do you use WiFi analyzer such as Acrylic or inSSIDer?  If not download one and run it to see how many channels your router is transmitting. I neve use Genie(resource hogger, occupting memory and cpu time on your PC).

[Ponjohn]

Yes one 5g is stable the other 5 is not transmitting and the 2.5 is not present.

Using the genie to see what ID's are transmitting.

[JamesGL · Accepted solution]

Hi Ponjohn,

1. Have you tried changing the channels for your wireless network?

2. If yes and still the same, you can try to reset the router.

3. Update your firmware.

http://kb.netgear.com/000036534/R8000-Firmware-Version-1-0-3-26

[JamesGL]

Hi Ponjohn,

We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!