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R8000 WAN not updating when the modem updates the address from ISP

Chazman
Aspirant

R8000 WAN not updating when the modem updates the address from ISP

WAN is not updating with the modem WAN after update from ISP.  The router has to be reset for the update to take place.  Genie shows Internet connection is GOOD when there is no Internet.  As you can see by the image below.  Should be connecting to S-housenet-4

 WIFI.JPG

Router was factory reset twice as noted by support on Sep 9, 2016.  Same problem, fixed nothing.

Message 1 of 4

Accepted Solutions
JamesGL
Master

Re: R8000 WAN not updating when the modem updates the address from ISP

Hi Chazman,

 

Try reloading the previous firmware of the router and reset. Observe if still the same problem.

 

JamesGL
Community Team

View solution in original post

Message 2 of 4

All Replies
JamesGL
Master

Re: R8000 WAN not updating when the modem updates the address from ISP

Hi Chazman,

 

Try reloading the previous firmware of the router and reset. Observe if still the same problem.

 

JamesGL
Community Team

View solution in original post

Message 2 of 4
Chazman
Aspirant

Re: R8000 WAN not updating when the modem updates the address from ISP

I rolled back the firmware. the GUI did not change.  have to wait a couple of days on the ISP to change again

Hardware VersionR8000
 
Firmware VersionV1.0.2.46_1.0.97
 
GUI Language VersionV1.0.3.4_2.1.49.1
 
LAN Port 
 
MAC Address2C:30:33:63:B5:5B
 
IP Address192.168.1.1
 
DHCPOn
Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 3 of 4
Chazman
Aspirant

Re: R8000 WAN not updating when the modem updates the address from ISP

Have the same results, no help in installing an early version of the firmware.

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 4 of 4
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