R8000 - Won't broadcast SSID & won't allow login when hardwired

[TheOtherMatt]

I have an R8000 that seems bricked, hoping someone has insight to help.

R8000 unit:

Has white lights for everything except the Internet

Won't broadcast SSID for either 2.4 or 5Ghz channels

Won't allow me to login when hardwired via 192.168.1.1

Won't allow me to login when hardwired to www.routerlogin.net or .com

(When I say won't allow login, I mean I get an error saying "The page cannot be reached". There is no option to enter username or password)

I have tried:

Toggling the WiFi On/Off button

Power Cycle

Reset button 10 seconds

Reset button 30 seconds

Reset button during power cycle

Looping ethernet from Internet port to LAN ports 1 through 4 and power cycling. No change in Internet light.

I'm using OS X 10.11 and Chrome for a web browser.

I have a Netgear WNDR4500 that I plugged in and worked fine immediately. Allows log in through wi-fi or hardwire.

Any ideas on next steps to salvage the R8000?

[ElaineM · Accepted solution]

If you have tried looping and didn't get any light then it's considered a faulty router. 

[ElaineM]

It appears to be your router is faulty. 

If you're within hardware warranty, I suggest that you contact support to get a replacement. 

Is my NETGEAR product under warranty?

How can I get a Return Material Authorization?

[JhayAr]

My R7000 is doing the same thing this morning. I've done 5 resets but I still cannot go to the routerlogin.

[ElaineM]

@JhayAr No Internet light? Did you try looping the ethernet cable? If there's no Internet light then get a replacement.

[JhayAr]

Yes there is no Internet light after it reboots. But the all the lights work while resetting. My Internet works when I plugged the cable directly to my computer but somehow my R7000 doesn't recognize it.

[ElaineM · Accepted solution]

If you have tried looping and didn't get any light then it's considered a faulty router. 

[TheOtherMatt]

Thanks @ElaineM

I figured as much but wanted confirmation.

Not even a year old and bricked. Can't say I'm all too pleased with Netgear at the moment.

[ElaineM]

If it's within the warranty, contact support to get a replacement. 

[TheOtherMatt]

It's my father-in-laws, and he didn't keep the reciept.

Dug his own ditch there, but you'd still expect better for the price of the hardware.

If I don't have proof of reciept or an actual purchase date I'm assuming there's no hope for a replacement unit. Some punk in a big box store convinced him he needed the latest and greatest, when my FIL would have been fine with a baseline unit. The latest and greatest failing is just salt in the wound.

[ElaineM]

PM me the Serial Number and I will check it on my end. 

[TheOtherMatt]

Just sent, thank you