Reply

R8000 & Readycloud Registration failed

svanlith
Aspirant

R8000 & Readycloud Registration failed

Hi Fora,

 

I have recently updated my R8000 to firmware version V1.0.3.4_1.1.2 and figured I'd give the Readycloud a try.

So I was able to logon online and even with the app, but as soon as I try to connect my R8000 with the EXACT same username and password (please don't ask me if I'm sure :-) ) it gives me the following error:

 

Registration failed. Please check your user name and password and try again.

 

Anybody any ideas what I am doing wrong or what might be going on?

 

In eager anticipation of your replies

 

Serge

 

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 23

Accepted Solutions
JamesGL
Master

Re: R8000 & Readycloud Registration failed

Hi jeffm6719,

 

Try changing your password to a simpler password. For example: Password123

View solution in original post

Message 21 of 23

All Replies
JennC
NETGEAR Employee Retired

Re: R8000 & Readycloud Registration failed

Hello Fora,

 

You have posted this to ReadyNAS board. I will be moving this to the right board which is Home Networking > WiFi Routers > Nighthawk.

 

Regards,

 

 

JennC
NETGEAR Community Team
Message 2 of 23
storm1985
Prodigy

Re: R8000 & Readycloud Registration failed

@svanlith maybe there's a server problem.. it works on my end...try again now...

Message 3 of 23
svanlith
Aspirant

Re: R8000 & Readycloud Registration failed

Hey, 

 

thanks, but unfortunately I still get the same error.

Somebody from Netgear support able to have a looksy please?

 

Serge

Message 4 of 23
danntlewis
Aspirant

Re: R8000 & Readycloud Registration failed

I also have the same issue.  "Registration failed. Check your user name and password and try again".  

Message 5 of 23
ElaineM
NETGEAR Employee Retired

Re: R8000 & Readycloud Registration failed

@svanlith I was able to register it on the admin page. Please try one more time. If the problem persists, try to change your password.

 

@danntlewis Do you have the same model number?

ElaineM
NETGEAR Community Team
Message 6 of 23
ElaineM
NETGEAR Employee Retired

Re: R8000 & Readycloud Registration failed

Just want to check with you guys if you're still having problems.

Let us know if you're still having difficulty registering.

ElaineM
NETGEAR Community Team
Message 7 of 23
mwall
Tutor

Re: R8000 & Readycloud Registration failed

Yes, just bought a R8000. When trying to use readycloud I just get "Registration failed. Please check your user name and password and try again." So there is still a issue...

Message 8 of 23
ElaineM
NETGEAR Employee Retired

Re: R8000 & Readycloud Registration failed

@mwall Can you PM me your username and password?

ElaineM
NETGEAR Community Team
Message 9 of 23
mwall
Tutor

Re: R8000 & Readycloud Registration failed

Hi, 

I solved the issue. I got a hint in a forum that someone had the same issue and by accident solved it by removing some special character in the password. I had tried to change password a few times but always kept a special character in my password (an "&"-sign). Now I removed the "&"-sign and just used normal letters and numbers and then  it started to work. 

So...there is definitely a bug in the Netgear software.

 

Message 10 of 23
ElaineM
NETGEAR Employee Retired

Re: R8000 & Readycloud Registration failed

@mwall Thanks for the update!

ElaineM
NETGEAR Community Team
Message 11 of 23

Re: R8000 & Readycloud Registration failed

I have the same problem using a r6400 i changed two times the password but it doesnt cointain any special symbol. i will try again

Message 12 of 23
jeff6719
Aspirant

Re: R8000 & Readycloud Registration failed

I have a wndr4300 mine just says registration failed but login to website fine
Message 13 of 23
ElaineM
NETGEAR Employee Retired

Re: R8000 & Readycloud Registration failed

@jeff6719 Tried resetting the router? 

ElaineM
NETGEAR Community Team
Message 14 of 23
storm1985
Prodigy

Re: R8000 & Readycloud Registration failed

Message 15 of 23
ciwir
Aspirant

Re: R8000 & Readycloud Registration failed

I have R7800 firmware V1.0.2.20 and too have problem with login on router... Registration failed. Please check your user name and password and try again.

Message 16 of 23
JamesGL
Master

Re: R8000 & Readycloud Registration failed

Message 17 of 23
jeffm6719
Aspirant

Re: R8000 & Readycloud Registration failed

Yes
Message 18 of 23
jeffm6719
Aspirant

Re: R8000 & Readycloud Registration failed

 
Message 19 of 23
jeffm6719
Aspirant

Re: R8000 & Readycloud Registration failed

I see website doesn't list it. But all the setup for readycloud is in setup
Message 20 of 23
JamesGL
Master

Re: R8000 & Readycloud Registration failed

Hi jeffm6719,

 

Try changing your password to a simpler password. For example: Password123

View solution in original post

Message 21 of 23
JamesGL
Master

Re: R8000 & Readycloud Registration failed

Hi jeffm6719,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Message 22 of 23
cmilne10
Aspirant

Re: R8000 & Readycloud Registration failed

The same problem existed with my password. I removed the $ sign from my password (changed password) and it now works!

Message 23 of 23
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