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R8000 disconnecting issues

PrinceYendor
Aspirant

R8000 disconnecting issues

I have the latest Firmware as of June 8, 2018, but I am having to reboot constantly as we are being disconnected from the internet.  I have fiber optics with 100 up and 100 down. Direct no router and everything is fine so not the ISP.  Any help or advice would be awesome.

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 26
IrvSp
Master

Re: R8000 disconnecting issues

Well, for a start, how about the actual f/w number, just to be sure. V1.0.18 I assume?

 

A lot of people have reported the same problem (did you search here before posting?).

 

Many have attributed the problem to settings, certain ones seem to cause problems. Would you mind telling us what settings you've set?

 

Specifically Q0S, Traffic Meter, VPN, Port Forwarding, READYSHARE being used? Guest networks, etc.... there are more you'd find if you search here.

 

Last question, well two. Did it work before upgrading? Did you RESET the router and MANUALLY re-enter ALL settings?

 

Lastly, have you tried going back to see if it fixes it to an older F/W?

Message 2 of 26
PrinceYendor
Aspirant

Re: R8000 disconnecting issues

Thank you for your quick response.  I did do a search, but it must have been the way I tried so sorry for the post, well not really as this is what this area is for. Everything worked prior yes.

FW version 1.04.18

Traffic Meter Disable ticked off.

Readyshare Basic ticked off.

Parental Controls Standard parental Controls ticked off.

Guest Access Disabled

QoS Enable Dynamic QoS ticked off, Internet Bandwidth 100 - 100

Automatically update performance optimization database ticked off.

VPN Service not ticked off.

Port Forwarding ticked off.

 

I did do a reset and did the FW again, but no I didn't go back to an older FW due to the Security Warning Message Netgear put out.

 

 

 

 

 

Message 3 of 26
IrvSp
Master

Re: R8000 disconnecting issues

I have no issues at all with my R8000 on the V1.0.4.18 firmware.

 

Like I said, others have for a variety of reasons had problems.

 

VPN could be one. Go 'plain vanilla' first, no settings other than needed to connect wirelessly using all other defaults... and see what happens. RESET the router or use the ERASE NVRAM under ADVANCED, ADMINISTRATION, BACKUP SETTINGS, which is ERASE on the last line, REVERT TO FACTORY DEFAULT SETTINGS. Then start with the wireless settings and see if that clears the problem. If it does, start adding back other settings you used one by one. If you DO have an USB drives attached, take them off as well.

 

I think it is CRITICAL to clear the NVRAM after upgrading the firmware IF you have a problem. It can be a pain for those with a lot of settings but it is possible leaving the old ones or even restoring them with a file just doesn't get the settings to the right place and this is the root problem (of course I have NO proof of this though, just my feeling). There has to be something going on as a lot of people have problems, and I suspect many times more have none.

 

If you should have figured out what caused this, many people would like to know.

Message 4 of 26
IrvSp
Master

Re: R8000 disconnecting issues


@PrinceYendor wrote:

Thank you for your quick response.  I did do a search, but it must have been the way I tried so sorry for the post, well not really as this is what this area is for. 

 


Did you see this LONG one, https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Nighthawk-R8000-drops-internet-regularly-eve...? Might be worth a read.

Message 5 of 26
PrinceYendor
Aspirant

Re: R8000 disconnecting issues

Yes I found that one and it didnèt help.  I have tried everything listed so far and still have the same issues.  Seems like I have to do a power off reboot and yes the 30 30 30 idea, but within a few hours or less same issue occurs.

Message 6 of 26
IrvSp
Master

Re: R8000 disconnecting issues


@PrinceYendor wrote:

Yes I found that one and it didnèt help.  I have tried everything listed so far and still have the same issues.  Seems like I have to do a power off reboot and yes the 30 30 30 idea, but within a few hours or less same issue occurs.


Did you do the RESET TO FACTORY SETTING from the Browser Genie, ERASE NVRAM?

Message 7 of 26
PrinceYendor
Aspirant

Re: R8000 disconnecting issues

I did a factory reset via the pin on the back of the router

Message 8 of 26
IrvSp
Master

Re: R8000 disconnecting issues

Rodney(?), see message #4 on how to do the ERASE.

 

I myself do not trust the reset button (and you'll find a few 'methods' on how to use it). Sometimes afer I had done it I saw some settings that were not erased. The ERASE NVRAM always has worked for me after updating firmware since it was included in the flashes.

Message 9 of 26
PrinceYendor
Aspirant

Re: R8000 disconnecting issues

Okay I did the reset via Netgear instead of PIN this time so will see what happens.

Message 10 of 26
PrinceYendor
Aspirant

Re: R8000 disconnecting issues

I did the Factory Reset via Netgear in browser and within minutes did the same thing. Besides the Advanced Reset Factory settings which I did, was there anything else i need to do to ensure the NVRAM was cleared?
Message 11 of 26
PrinceYendor
Aspirant

Re: R8000 disconnecting issues

Is there a way to test the router itself to see if it is dying and it isnèt settings?

Message 12 of 26
IrvSp
Master

Re: R8000 disconnecting issues


@PrinceYendor wrote:

Is there a way to test the router itself to see if it is dying and it isnèt settings?


I'd try using the router with ALL the default settings. Yeah, wireless defaults might not be what you'd like, no security, NG's SSID and Passphrase, but if it still fails with these, most likely it is the present firmware installed or the router itself.

 

You've not back-leveled the firmware, another test to at least try. Not sure which 'warning' you are worried about? Some of those problems can be fixed now by MS updates, Security Suites, and even router entry USERID and PASSWORD changes.

 

That said, did the router work with the older firmware or did you never have any on the router? Me, I'd try a prior version, especially if you did have one on and it worked to rule out the firmware as the cause?

Message 13 of 26
IrvSp
Master

Re: R8000 disconnecting issues


@PrinceYendor wrote:

Is there a way to test the router itself to see if it is dying and it isnèt settings?


Did you see this thread?

 

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Issue-with-R8000-firmware-V1-0-4-18-10-1-49/...

 

Same problem and possible back-leveling the firmware might have fixed it?

Message 14 of 26
PrinceYendor
Aspirant

Re: R8000 disconnecting issues

 2018-06-23.png

Message 15 of 26
PrinceYendor
Aspirant

Re: R8000 disconnecting issues

 
Message 16 of 26
PrinceYendor
Aspirant

Re: R8000 disconnecting issues

 
Message 17 of 26
PrinceYendor
Aspirant

Re: R8000 disconnecting issues

The above stats are while its up of course.

Message 18 of 26
IrvSp
Master

Re: R8000 disconnecting issues

Not much to go on here?

 

It appears that the ROUTER itself has rebooted? Why?

  • WAN Uptime, 4 min. 32 sec.
  • LAN Uptime, 4 min. 20 sec.
  • Wireless signals (all), 5 min. 1 sec.

Now look at mine (attached on right, only the Uptimes) as an example:

 

 

  • WAN Uptime, over 4 days (MODEM when down and automatically rebooted but NEVER lost power so the cable was always connected)
  • LAN Uptime, slightly over 10 days, last time the router was rebooted (only LAN 1 used).
  • Wireless signals (all), just under 10 days, and less that the LAN as I made a LAN change which dropped and restarted the wireless.

What is now need is to assure your MODEM isn't the cause here.

 

First, turn on LOGGING, specifically Router operation (startup, get time etc) and Automatic Internet connection reset at a minimum. When it goes down/disconnects, check the log. If the router IS rebooting, the STARTUP will be there as an entry. If you see 192.168.100.20 (most likely) then the MODEM is going down and causing the disconnects, That is the modem completely rebooting vs. just dropping the Internet signal on you.

 

What is your Modem make and model? If it is a Surfboard or Arris, then that 192.168.100.20 will surely appear and may for other modems as well. If one of those, open a browser and enter 192.168.100.1 and you'll get a USERID and PASSWORD prompt. For those use admin and password and you'll be into the modem and CAN see its vitals and log. It might show why it is having a problem. If a different modem just google the make and model and username and password and you should find it. Check to see if it was rebooting in the status...

 

 

Message 19 of 26
PrinceYendor
Aspirant

Re: R8000 disconnecting issues

The only way I can get back on the internet is by me rebooting. I wouldn't be able to get to the screen to even check the stats. It seems to be doing this a lot and sometimes minutes apart . The screen shot I sent was when I was back up and running. I have the Netgear R8000 3200.
Message 20 of 26
IrvSp
Master

Re: R8000 disconnecting issues


@PrinceYendor wrote:
The only way I can get back on the internet is by me rebooting. I wouldn't be able to get to the screen to even check the stats. It seems to be doing this a lot and sometimes minutes apart . The screen shot I sent was when I was back up and running. I have the Netgear R8000 3200.

Read what I said... to be sure we need to make sure the MODEM is not the cause here. You'll either have to login to it or call the ISP to ensure the modem is not the cause.

 

Did you enable logging? When this happens IF you still have access to the router on the LAN you can CHECK the log and maybe there would be a hint of why it dropped there.

 

Assuming when it drops the signal you can't get into it to see the log there are only 2 options, backlevel the firmware and erase the NVRAM (better to do it before backleveling the firmware via the router BACKUP SETTINGS page) and test OR contact NG support if you think the router itself is bad.

Message 21 of 26
IrvSp
Master

Re: R8000 disconnecting issues


@PrinceYendor wrote:
The only way I can get back on the internet is by me rebooting. I wouldn't be able to get to the screen to even check the stats.

If this IS the case, then the router is locked up/frozen. If the Internet drops you only lose connection to the Internet. Your LAN is still active and can be used to reach the router... try it by disconnecting the MODEM to ROUTER cable...

 

So are you having which problem here?

 

  1. Router freezing, can't access it at all, and have no Internet or LAN connections.
  2. Router is losing Internet Access only? LAN still is available.
  3. Router is NOT frozen and you have no Internet or LAN connection.

Slight difference but if it IS freezing you could be OVERHEATING... does it feel warm?

Message 22 of 26
PrinceYendor
Aspirant

Re: R8000 disconnecting issues

Internet to the house is perfect.  ISP has done many tests (ie test cnnection, packet loss, etc.).  The router is cool on the botton and a very slight warmth on the top.  I have cleared the log and will let it run for a while and post that as well.

Message 23 of 26
PrinceYendor
Aspirant

Re: R8000 disconnecting issues

[Admin login] from source 192.168.1.6, Tuesday, Jun 26,2018 18:47:27
[UPnP set event: Public_UPNP_C3] from source 192.168.1.8, Tuesday, Jun 26,2018 16:56:08
[DHCP IP: (192.168.1.8)] to MAC address 50:1A:C5:CESmiley Very Happy4:1C, Tuesday, Jun 26,2018 16:56:02
[UPnP set event: Public_UPNP_C3] from source 192.168.1.5, Tuesday, Jun 26,2018 16:54:25
[DHCP IP: (192.168.1.7)] to MAC address 68:A3:C4:5D:94:F6, Tuesday, Jun 26,2018 16:54:21
[UPnP set event: Public_UPNP_C3] from source 192.168.1.5, Tuesday, Jun 26,2018 16:54:21
[Time synchronized with NTP server] Tuesday, Jun 26,2018 16:54:19
[UPnP set event: Public_UPNP_C3] from source 192.168.1.5, Friday, May 11,2018 15:18:05
[Internet connected] IP address: 172.24.43.77, Friday, May 11,2018 15:18:04
[DHCP IP: (192.168.1.6)] to MAC address EC:F4:BB:0A:9F:69, Friday, May 11,2018 15:18:02
[UPnP set event: Public_UPNP_C3] from source 192.168.1.5, Thursday, Jan 01,2015 00:00:15
[DHCP IP: (192.168.1.5)] to MAC address 00:1FSmiley Very Happy0:26:83:E2, Thursday, Jan 01,2015 00:00:15
[DHCP IP: (192.168.1.3)] to MAC address F8:B1:56:FE:7D:42, Thursday, Jan 01,2015 00:00:15
[Initialized, firmware version: V1.0.4.18_10.1.49] Thursday, Jan 01,2015 00:00:14
[DHCP IP: (192.168.1.4)] to MAC address 5C:93:A2:25:B9:03, Thursday, Jan 01,2015 00:00:12
[DHCP IP: (192.168.1.2)] to MAC address 7CSmiley Very HappyD:90:91:68:28, Thursday, Jan 01,2015 00:00:11

Message 24 of 26
IrvSp
Master

Re: R8000 disconnecting issues


@PrinceYendor wrote:

[Admin login] from source 192.168.1.6, Tuesday, Jun 26,2018 18:47:27
[UPnP set event: Public_UPNP_C3] from source 192.168.1.8, Tuesday, Jun 26,2018 16:56:08
[DHCP IP: (192.168.1.8)] to MAC address 50:1A:C5:CESmiley Very Happy4:1C, Tuesday, Jun 26,2018 16:56:02
[UPnP set event: Public_UPNP_C3] from source 192.168.1.5, Tuesday, Jun 26,2018 16:54:25
[DHCP IP: (192.168.1.7)] to MAC address 68:A3:C4:5D:94:F6, Tuesday, Jun 26,2018 16:54:21
[UPnP set event: Public_UPNP_C3] from source 192.168.1.5, Tuesday, Jun 26,2018 16:54:21
[Time synchronized with NTP server] Tuesday, Jun 26,2018 16:54:19
[UPnP set event: Public_UPNP_C3] from source 192.168.1.5, Friday, May 11,2018 15:18:05
[Internet connected] IP address: 172.24.43.77, Friday, May 11,2018 15:18:04
[DHCP IP: (192.168.1.6)] to MAC address EC:F4:BB:0A:9F:69, Friday, May 11,2018 15:18:02
[UPnP set event: Public_UPNP_C3] from source 192.168.1.5, Thursday, Jan 01,2015 00:00:15
[DHCP IP: (192.168.1.5)] to MAC address 00:1FSmiley Very Happy0:26:83:E2, Thursday, Jan 01,2015 00:00:15
[DHCP IP: (192.168.1.3)] to MAC address F8:B1:56:FE:7D:42, Thursday, Jan 01,2015 00:00:15
[Initialized, firmware version: V1.0.4.18_10.1.49] Thursday, Jan 01,2015 00:00:14
[DHCP IP: (192.168.1.4)] to MAC address 5C:93:A2:25:B9:03, Thursday, Jan 01,2015 00:00:12
[DHCP IP: (192.168.1.2)] to MAC address 7CSmiley Very HappyD:90:91:68:28, Thursday, Jan 01,2015 00:00:11


You've got UPnP on. What is at 192.168.1.5 and .8?

 

I notice 192.168.1.5 keeps setting an event, 4 times, and once 4 seconds later?

 

It could be from a bunch of things, games, xbox, and even a network setting itself.... even PLEX if you are running that?

 

If you Google "UPnP set event: Public_UPNP_C3" you'll find a lot of pages, but none really recent.

 

Something to try, turn off UPnP. If something IS using it it will complain. I run with it on but I didn't have a problem other than it created another Printer for me and I had no idea why?

 

I guess the real problem here is the router goes and reboots and resets the log. Not sure how to capture it before it gets into trouble? Only thing I can think of is set the e-mail to HOURLY, and then let it sit for at least an hour after it does drop. If internally it still has Internet access it might send it to you? I doubt it, but worth a try too.

Message 25 of 26
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