NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
R8000 not accepting PPPoe
Hi All, Please help, I bought a Nighthalk R8000, I followed all the steps and instruction, but it seems router is not accepting my ISP credential Thanks
The steps I made is the usual Nighthawk app step setting app router,
Turn off modem
Turn on again
Plug nighthawk
Then Etc.
After that I get error then the app told me to enter my ISP credential manually,
My ISP credential is like this username e3079137, pass: ruln3173 its like that, I have a linksys router which I did the same setup but having no problem.
I tried the Acess Point mode in the nighthawk it is working fine so it doesn't have problem with the internet cable and all
I have researched few in youtube having same problem, I tried downgrading firmware, update it the same thing error
Turn off modem
Turn on again
Plug nighthawk
Then Etc.
After that I get error then the app told me to enter my ISP credential manually,
My ISP credential is like this username e3079137, pass: ruln3173 its like that, I have a linksys router which I did the same setup but having no problem.
I tried the Acess Point mode in the nighthawk it is working fine so it doesn't have problem with the internet cable and all
I have researched few in youtube having same problem, I tried downgrading firmware, update it the same thing error
> Firmware version? Connected to what?
Still wondering.
> The steps I made is the usual Nighthawk app [...]
Have you tried using a web browser instead of the app? Visit
http://netgear.com/support , put in your model number, and look for
Documentation. Get the User Manual. Read.
> Turn off modem
What, exactly, is "modem"?
> My ISP credential is like this [...]
Letters and digits should be harmless.
> [...] I have a linksys router which I did the same setup but having
> no problem.
With my weak psychic powers, I can't see the instructions from your
ISP, or the settings on your (unspecified) "a linksys router". Was
there a VLAN involved?
> I have researched few in youtube having same problem, [...]
Thanks for the helpful links.
> [...] I tried downgrading firmware, update it the same thing error
Think, for a moment, about how little useful information that
non-description conveys to the non-psychics in your audience.
"error"? Is there an error _message_? See "not a useful problem
description [...]", above.
Hi bro,
if you don't know what is modem, then you cannot help me.
you are not as technical as I am, I have 10 years experience in networking so I know what I am doing,
the thing is this R8000 router wont even comunicate with the modem.
but bro if you know what modem is, then don't bother replying.
Thanks
> if you don't know what is modem, then you cannot help me.
I know what _a_ modem is; with my weak psychic powers, I don't know
what _your_ modem is. Duh.> you are not as technical as I am, I have 10 years experience in
> networking so I know what I am doing,That was obvious ftom your detail-free problem description. I'll try
not to bother you with any more of my foolish questions.