This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
I purchase the Nighthawk R8000 Router almost a year and a half ago. On Tuesday this week (the 14th), we started experiencing connectivity issues with the Wifi. Some of our devices were failing to connect, but we thought it was Comcast since there were some vans doing installation up the street. Really didn't think too much of it since later that night it finally connected. On Wednesday, not only did the wifi stop working, the router as a whole stopped working. It was connected to the network, but I couldn't get to through the app on my phone or through the browser on my desktop. I tried resetting it, but it looks like nothing happens. The power light and the 2.4 ghz, 5ghz, USB 3.0 and 2.0 lights are lit, but that's all. When I depress the reset button, I do not see the lights flash at all like the manual reads. Does anyone have any ideas on how to reset the router or access it? Or is it just completely dead? Thank you.
We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Thanks for your reply! There is no internet light. I can access the internet just fine connected to my computer. Because I'm a bit of a packrat, we're using our old router for our home and not having any issues with connectivity. I've held the reset button for a few minutes and nothing happens, no lights flash. They just stay lit to white.
1. When connected to the router, can you still get an IP address on your computer. If yes, what is the IP address? And can you ping the default gateway?
I don't get an IP address and I can't ping the default gateway nor access it through the local network. It looks like it's not connecting to the local network at all.
We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Try using a different computer. Connect it via wired connection. If same thing, router might be defective. If the devices is still within warranty, I would suggest contacting support for replacement.
We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Hi James - I did check the warranty and it's over 1.5 years old. I'm out of the warranty period unforunately. I'll still try to contact them anyway.
Hi VE6CGX - Yes, the router was working ok and started to degrade. I tried a different browser, incognito mode and the hard reset. The reset button doesn't do anything. All it does is light up when I plug it in, but no other response whatsoever.
You wouldn't have spare power adapter, would you? It's possible it is going South. Was it ever running too hot? Sounds like it is dead in the water. If I were you, I'd try another power adapter for sure. Or at least can you check the output with a multi meter. Old analog meter is better in this case. Digital meter is too sensitive due to high input imprednce.
Thanks for the idea! I hadn't tried that. I don't know if it ever ran hot. It didn't feel hot when I would check it periodically. But I'll try testing it too. Thanks!
