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Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

jaward
Tutor

R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

Firmware is stuck at version V1.4.1.50_1.3.10.

 

Firmware 1.4.1.64_1.3.25 is available but will not update the version of the router.

 

Tried from the router web interface and the android app.

 

 

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 1 of 21
OsoG
Initiate

Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

Having same exact issue. Router refuses to update to this latest firmware. Repeatedly says the update was successful but it’s not. Have tried via iOS app and router interface, allowing the interface to do so automatically as well as uploaded file that was downloaded to my desktop. No dice every time.
Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 2 of 21
Anon12345
Initiate

Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

I am having the exact same issue on mine. I have tried the manual update as well. Also have rebooted multiple times and unplugged for over a minute before restarting.
Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 3 of 21
cotonymopar
Guide

Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

 have the same issue with the firmware not updating, everything seems to process correctly, but I have the same version show as before. 

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 4 of 21
DavoW
Initiate

Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

I am having the exact same issue - frustrating

Message 5 of 21
jaward
Tutor

Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

I called tech support yesterday.  they said it's a known issue and gave me the option of keeping the router and seeing if it gets fixed or sending me a replacement. they tried to walk me through the TFTP update process but the router wouldnt go in the mode to receive TFTP requests.  I will have to pay for shipping, which I think is ridiculous since it's a problem with their product. I dont have any glaring performance issues, but a router should be able to update its firmware at a minimum.

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 6 of 21
OsoG
Initiate

Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

Curious, so it’s a “known issue” with the router and not the firmware file?
And hoping “it gets fixed” as in the next firmware update might just work and all will be well? Or the router may just come out of its funk and decide hey I’m happy to update today, sorry for all the trouble? Or really we just have to suck it up and pay to have a new one shipped out? Just wondering what your and others’ take is?
Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 7 of 21
jaward
Tutor

Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

i have heard that some think the firmware has locked the router to not receive any future updates.  and a replacement is the only way around it.

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 8 of 21
cotonymopar
Guide

Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

if it is where THEIR  firmware locked us out, they should be shipping each one of us a new one.. unless they can solve the auto update. 

 

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 9 of 21
cotonymopar
Guide

Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

so, no update on what is currently being worked on??  No one has any information?  this would be extreemly TERRIBLE customer service.. not to have people monitoring the Netgear Community.. 

 

 

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 10 of 21
jaward
Tutor

Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

I thought Netgear was a legit company.  I will never buy from Netgear again.

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 11 of 21
smeade
Aspirant

Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

Everytime I manually download R8000P-V1.4.1.64_1.3.25.zip and unzip it, i get a fragment file and the release notes: R8000P-V1.4.1.64_1.3.25.chk and R8000P-V1.4.1.64_1.3.25_Release_Notes.html.   Should be a binary.

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 12 of 21
cotonymopar
Guide

Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

From what I have read, the chk is the one you need to upload, as described in the readme notes. 

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 13 of 21
antinode
Guru

Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

> Everytime I [...]

 

   Computers are often very reliable.

 

> [...] i get a fragment file [...]

 

   Says who?  Windows File Explorer?  What does Windows know about it?

 

> [...] Should be a binary.

 

   Says who?  Who says it's not exactly what you want?  How would you
recognize "a binary" if you saw one?

 

      https://community.netgear.com/t5/x/x/m-p/1721037#M124018

 

   If the firmware Release Notes lack helpful instructions, then visit
http://netgear.com/support , put in your model number, and look for
Documentation.  Get the User Manual.  Read.  Look for "firmware", and,
especially, for a topic like "Manually Upload Firmware to the Router".

 

   Or:


      https://kb.netgear.com/23960
      https://kb.netgear.com/31573

Message 14 of 21
tomasz_ng
Guide

Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

If you read the whole topic, people have tried all those things already without any success, and your response is rude and unhelpful.

 

FYI: fragment file is when the download is incomplete. Most browsers create *.fragment file that is used during the download period, which is then renamed to the original file name you wanted to download. This is to prevent people from using incomplete files.

 

As a matter of fact I also had problems with the latest firmware update, and the previous, and the original, etc...!

Yesterday I downloaded the update manually as I never trust auto updates, and to after applying the firmware update, it ended up with a different FW version number that the one in the file. I tried again, and same problem. It was meant to be V1.4.1.64_1.3.25, but all I was getting was V1.4.1.50_*.

So, I gave the auto-update a try, and only after running it the second time it updated to the advertised version number V1.4.1.64_1.3.25.

 

This router (as many others from NG) is plagued with severe issues from day one, and NG is not doing a very good job to fix it. Mine is losing the settings and resets itself automatically whenever I turn it off or when the power goes down, and I have to spend half a day to reconfigure it from scratch. The support answer I got: "I promise it's a one time event, and it won't happen again." - I never had so many laughs.

You know what? It still loses all settings on power loss and any restore from backup always ends up with corrupted settings being applied, especially in the Access control area.

The router also doesn't save NTP settings. No matter what I do, the settings get reset to original, which causes a problem with files being saved to connected USB devices. The hardcoded NTP is GMT-12, and I'm GMT, and the server address is never saved either.

 

 

Message 15 of 21
antinode
Guru

Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

> If you read the whole topic, people have tried all those things already
> without any success, [...]

 

   All _which_ "those things"?

 

> [...] and your response is rude and unhelpful.

 

   Asking questions is "rude"?  Not answering them certainly is
"unhelpful".

 

> FYI: fragment file is when the download is incomplete. [...]

 

   Not really.  If your unzip operation was successful, then your
download was complete.  Practically any unzip program will complain
very loudly if you give it an incomplete zip archive.  We've now
established that you don't know whereof you speak, and that you didn't
read (or understand) those other threads which explain why ".chk" in
this context has nothing to do with "fragments".  But you do seem to get
huffy for no good reason.


> This router (as many others from NG) is plagued with severe issues
> from day one, [...]

 

   That may be, but it has nothing to do with "a fragment file", as you
claimed.  Chasing a non-problem is seldom an efective way to solve an
actual problem.  Denying that you're lost is seldom an efective way to
get out of the woods.

Message 16 of 21
Retired_Member
Not applicable

Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

I feel your pain. This router model can't even remember and restore Access Control Block Services settings on per-device settings after a reboot. It can only properly apply Access Control Block Services settings after a reboot when they are set to apply to all devices equally. For NTP, I suggest time.cloudflare.com and I would also suggest a local DNS server (Raspberry Pi with Pi-Hole or AdGuard Home) to block Netgear's hard-coded traffic.

Message 17 of 21
tomasz_ng
Guide

Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10


@antinode wrote:

> If you read the whole topic, people have tried all those things already
> without any success, [...]

 

   All _which_ "those things"?

 

> [...] and your response is rude and unhelpful.

 

   Asking questions is "rude"?  Not answering them certainly is
"unhelpful".

 

> FYI: fragment file is when the download is incomplete. [...]

 

   Not really.  If your unzip operation was successful, then your
download was complete.  Practically any unzip program will complain
very loudly if you give it an incomplete zip archive.  We've now
established that you don't know whereof you speak, and that you didn't
read (or understand) those other threads which explain why ".chk" in
this context has nothing to do with "fragments".  But you do seem to get
huffy for no good reason.


> This router (as many others from NG) is plagued with severe issues
> from day one, [...]

 

   That may be, but it has nothing to do with "a fragment file", as you
claimed.  Chasing a non-problem is seldom an efective way to solve an
actual problem.  Denying that you're lost is seldom an efective way to
get out of the woods.


What the hell are you on about dude, get a grip! I only mentioned what fragment file is, and it had nothing to do with meritum of my reply, and you wrote whole esay about this?

Also, you clearly have no clue how multifile pkzip compression works, if you post such non-sense. Every file with matching CRC in a zip will be decompressed without a flaw and you will only get a warning about archive being incomplete if the file table contains more entries than the compressed file contents! Only 7-zip will not allow that, and it's not pkzip. Besides, all archives distributed by netgear are standard pkzip files.

 

Anyway, "all those things" are your suggestions - again, I suggest to read what people write more carefully, and reply with something that will actually help rather than sending them away via links to useless articles on how to update, when they clearly have done so by stating it in their posts.

Message 18 of 21
tomasz_ng
Guide

Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

@Retired_Member wrote:

I feel your pain. This router model can't even remember and restore Access Control Block Services settings on per-device settings after a reboot. It can only properly apply Access Control Block Services settings after a reboot when they are set to apply to all devices equally. For NTP, I suggest time.cloudflare.com and I would also suggest a local DNS server (Raspberry Pi with Pi-Hole or AdGuard Home) to block Netgear's hard-coded traffic.


Yes, thanks, I actually do have my own ntp and secure dns as well as separate ids, but I can't get this bloody router to save the NTP settings. As soon as I hit the apply and the page reloads (good 1 minute of updating settings), it comes back with original settings. It used to work fine in the previous firmware version though.

Message 19 of 21
antinode
Guru

Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

> [...] I only mentioned what fragment file is, [...]

 

   Which is relevant to router firmware, or to the original "i get a
fragment file" comment, how, exactly?

 

> Also, you clearly have no clue how multifile pkzip compression works,
> [...]

 

   It's just possible that I know a little more about that than you
think.  Have you ever tried to unzip an archive whose Central Directory
has been lost because the archive was truncated?  Perhaps you should.


> [...] Every file with matching CRC in a zip will be decompressed
> without a flaw [...]

 

   As I wrote:

 

      [...] If your unzip operation was successful, then your download
      was complete. [...]

 

So, about what, exactly, are you so excited?

 

> Anyway, "all those things" are your suggestions - again, I suggest to
> read what people write more carefully, [...]

 

   Reading "what people write" didn't tell me to what you were
referring, which remains a mystery.

 

 

   For the record, "efective", above, should have been "effective"

Oops.

Message 20 of 21
Retired_Member
Not applicable

Re: R8000P-100NAS firmware stuck on version V1.4.1.50_1.3.10

I had the same NTP bug, but I forgot how I resolved it... I think I did it by "ghetto-fuzzing" (disabling, re-enabling Netgear's NTP server, trying 0.0.0.0, rebooting the router, etc.). It was definitely a bug.

 

Netgear management needed to rethink their priorities... Instead of fixing bugs they added visually-intrusive advertisements in the latest firmware for R8000P.

Message 21 of 21
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