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R8000p can't update firmware

Ptmp
Initiate

Re: R8000p can't update firmware

I'm having the same problem.  Have tried all the suggested solutions with the same result.   Firvare version is stuck.  

Message 176 of 190
Sparker5016
Tutor

Re: R8000p can't update firmware

They will have you jumping through all kinds of hoops, it's the firmware and they know it.  It's all over the internet.  They had to send me a new router, thank goodness I took out the extended warranty.  I have to admit, they are pretty reluctant to do so.  Good luck. 

Message 177 of 190
vinceroebuck
Apprentice

Re: R8000p can't update firmware

It is utterly amazing that Netgear is acting in such a manner towards it's users! Time to wake up NETGEAR!!!
Message 178 of 190
RMForlenza
Initiate

Re: R8000p can't update firmware

Same issue here. Router is at V1.4.1.50_1.3.10.

 

It advises me that an update is available. I have tried the automatic update and the uploading of the firmware file method. Both seem to complete, the router reboots but the firmware remains unchanged.

 

This is not a cheap router and the service support does not align with the supposed product quality.

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 179 of 190
vinceroebuck
Apprentice

Re: R8000p can't update firmware

RMForlensa:
Had the same problem as well as all of us that posted here. My solution after extensive trying was to switch brands! I still use Netgear products but NOT the R-8000! Good luck, sorry couldn't be more helpful..
Message 180 of 190

Re: R8000p can't update firmware

@malssid     I have the same problem!  And you were smart not paying for the tech support.  It's a joke.  

Message 181 of 190

Re: R8000p can't update firmware

@wtdoor95 SAME!!!  I've spent countless hours of my life trying to get this piece of junk to work.  When trying to figure out why the firmware wouldn't update (twice since I purchased in Sept 2020), I learned that my router log is clogged with DoS attacks which correspond with my incredibly unreliable wifi.  It constantly buffers or completely cuts off and has since I got it.  The tech support, which I paid extra for, is worthless.  I'm the one who paid for this product, why am I having to spend all of this time and effort and frustration researching how to make a firmware upgrade work?  Or make the router work?  What did you end up getting as a replacement?  I have a separate Netgear modem as well, now on the hunt for a quality product NOT from netgear.

Message 182 of 190

Re: R8000p can't update firmware

@shadowsports this seems to happen with every firmware upgrade.  I think it's a bad product or bad programmers or both.

Message 183 of 190

Re: R8000p can't update firmware

@nwork the same issue is still happening, one year later.  Firmware that won't update and constant DoS attacks to the router, and crappy wifi.  What did you end up doing?

Message 184 of 190

Re: R8000p can't update firmware

@BobStevenson what router did you end up switching to?  I need something compatible with my netgear modem ideally, but I'm afraid to look to check the chats on that to see what a piece of junk it is. At this point, I'm so angry I'll throw out all of Netgear's equipment and start over with another brand that has it's act together.

Message 185 of 190

Re: R8000p can't update firmware

@Mitus one year later, this is all still happening.  I hope you found a product that works.

Message 186 of 190
nwork
Apprentice

Re: R8000p can't update firmware

Ok, so, once again, there is only one solution to the firmware update + malfunctioning problem: ANOTHER ROUTER!

 

THERE IS NO ALTERNATIVE to replacing the router!

 

More concretely, you can:

 

1) simply buy something else, preferably another brand, since it would hardly make sense for anyone to stick with NG given the experience;

2) try to get a replacement from NG. Many (including myself) have succeeded in doing this without paying for additional support. There doesn't seem to be a rule, so I guess it depends on how much you argue with them. I am one of the lucky ones who managed to get a replacement that works fine (although it took months and plenty of BS). I will still never again buy a NG product.

 

 

Message 187 of 190
vinceroebuck
Apprentice

Re: R8000p can't update firmware

I got a tp link router works great! Have no problems with my netgear R-7000. Glad i kept it. Still works great. Wished the R-8000 worked, sent it back...
Message 188 of 190
Sparker5016
Tutor

Re: R8000p can't update firmware

The firmware upgrade issue really "broke the backs" of some customers and really disillusioned people concerning Netgear routers.  I was fortunate in that I paid for the extended support.  

It's really a shame that Netgear had this problem because , in all honesty, I have to say this is one of the best routers I've ever owned.  I am running 87 online devices in a totally automated home through this router and really wouldn't know who to go to if I had to buy another router.  

The tech support wasn't the greatest, but in today's environment, that's nothing strange.  Netgear has had it's problems, but overall I am satisfied with the product.  In my case, because of the extreme load placed on the router, it was a "no brainer" to get the extended warranty.

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 189 of 190
nwork
Apprentice

Re: R8000p can't update firmware

You should not have to pay for extended support just because of a defect that is caused by the manufacturer. That is not what support is meant to for in the first place. If you consider yourself fortunate because you managed to solve this issue due to extended support, you are mistaken: many have managed to obtain a replacement without this option and, to be frank, the company is cheating you if they demand you pay extra for an issue they caused. The problem is that NG has yet to officially acknowledge this as a problem and they are still replacing the units according to apparently arbitrary criteria, which means that some customers end up being suckered into accepting a defective product or paying additional money on top of a hefty acquistion price just to fix something they have nothign to do with.

 

Personally, I doubt that for this kind of money you can't get similar performance from any of the established players on the market. NG is known to be actually a bit overpriced, which makes this whole thing even worse.

 

BTW, one of the many issues I experienced with the .50 firmware (I had a list posted here somewhere) still occurs: I have two HDDs connected to the router via the USB ports; if I load several videos at a time from these drives and I jump from one section to another in few of them simulatenously the router instantly hangs and I have to reset it. I had no such issue with my AC87U, which is a much older machine and was similarly priced to the R8000p when it came out.

Message 190 of 190
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