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Forum Discussion
TonyRowlson
Feb 05, 2019Aspirant
R8300 - Desktop WiFi Constantly Disconnects w/ "The default gateway is not available"
First post and I'm going absolutely insane trying to figure this one out. I've currently got an R8300 Nighthawk X8 AC5000 Smart WiFi Router. All my other devices 2.4 or 5 GHz maintain a steady wirele...
- Feb 11, 2019
So I wanted to follow-up. I had continued researching and troubleshooting. Update drivers/chipsets, etc but still no luck. However, I came across something the other day that I believe may have done the trick oddly enough and I wanted to post it here in case someone else runs into a similar issue as it may solve a headache for them.
I went into Device Manager under Network adapters and clicked on "Update Driver Software..." but instead of searching automatically for the driver, I clicked "Browse my computer for driver software" and then clicked "Let me pick from a list of available drivers on my computer". I de-selected "Show compatible hardware", I selected "Intel" for the Manufacturer and selected the "Intel(R) Dual Band Wireless-AC 7260 (Microsoft)" instead of the (Intel) one. So far it's been 48 hours without any disconnects. So the Driver Date is now 22-Feb-2015, Driver Version 17.15.0.15, Provided by Microsoft and Digital Signer: Microsoft Windows. Funny how rolling it back to the original install didn't work but the end-state solution still involved rolling back to an older driver provided by someone other than the manufacturer.
TonyRowlson
Feb 11, 2019Aspirant
So I wanted to follow-up. I had continued researching and troubleshooting. Update drivers/chipsets, etc but still no luck. However, I came across something the other day that I believe may have done the trick oddly enough and I wanted to post it here in case someone else runs into a similar issue as it may solve a headache for them.
I went into Device Manager under Network adapters and clicked on "Update Driver Software..." but instead of searching automatically for the driver, I clicked "Browse my computer for driver software" and then clicked "Let me pick from a list of available drivers on my computer". I de-selected "Show compatible hardware", I selected "Intel" for the Manufacturer and selected the "Intel(R) Dual Band Wireless-AC 7260 (Microsoft)" instead of the (Intel) one. So far it's been 48 hours without any disconnects. So the Driver Date is now 22-Feb-2015, Driver Version 17.15.0.15, Provided by Microsoft and Digital Signer: Microsoft Windows. Funny how rolling it back to the original install didn't work but the end-state solution still involved rolling back to an older driver provided by someone other than the manufacturer.
michaelkenward
Feb 11, 2019Guru - Experienced User
Jeez. What a rigmarole. You have my sympathy.
Nice research.
By now you would hope that something approaching logic would prevail in computer circles.
In the end it was not much to do with the Netgear hardware. Just the pesky PC,
- TonyRowlsonFeb 11, 2019AspirantYep but it didn't start until the new router with hardware configuration originally unchanged. Glad this is hopefully over.
- michaelkenwardFeb 11, 2019Guru - Experienced User
TonyRowlson wrote:
Glad this is hopefully over.Until the next time!
- TonyRowlsonFeb 17, 2019Aspirant
So just following up yet again. Apparently it was just a fluke and things went down again even after the last update I mentioned. Instead of buying another internal card for the desktop I went ahead and got a Netgear Nighthawk AC1900 WiFi USB Adapter. Had it running for a few days now and absolutely no loss in connectivity. Only thing I can figure at this point is maybe the Intel Wireless card was crapping out. At least I'm fully functional again though.
- michaelkenwardFeb 17, 2019Guru - Experienced User
That's good news. Good feedback.
My own experience is that the on-board wifi in laptops is not great. It is probably a good thing that many desktops don't have wifi built in. That means that we have to get USB adapters to do the job. Much more reliable.