Re: R8500 Constant WAN Internet disconnects/connects!

mikegoldnj · ‎2016-03-09

Did that when I was on call with cable company. Seemed like the modem was still power cycling.

I suspect it's either the modem or signal issues with the cable company because, even when the internet connection drops, I still have WiFi connection to the router.

ElaineM · ‎2016-03-10

@mikegoldnj You are right. Either the modem itself or it's the signal that they sent out. Perhaps they can provide an onsite technician for testing.

mikegoldnj · ‎2016-03-11

Issue was with signal strength to modem.

Cable company corrected.

ElaineM · ‎2016-03-11

Glad to hear that it's now corrected by the ISP.

chascent · ‎2016-03-24

Same problem here (I started the thread) WAN disconnects.

Cable company came out and tested and replaced the Modem.

2 Hours later I had a WAN disconnect. RMA # 2 will be here today.

I never had this problem with the R7000!

CC

chascent · ‎2016-03-25

So far the new Unit is good. I really now believe it was a hardware defect.

Thank you Netgear for the replacement unit.

CC