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mikegoldnj
Aspirant

Re: R8500 Constant WAN Internet disconnects/connects!

Did that when I was on call with cable company.  Seemed like the modem was still power cycling.

 

I suspect it's either the modem or signal issues with the cable company because, even when the internet connection drops, I still have WiFi connection to the router.

Message 26 of 31
ElaineM
NETGEAR Employee Retired

Re: R8500 Constant WAN Internet disconnects/connects!

@mikegoldnj You are right. Either the modem itself or it's the signal that they sent out. Perhaps they can provide an onsite technician for testing.

ElaineM
NETGEAR Community Team
Message 27 of 31
mikegoldnj
Aspirant

Re: R8500 Constant WAN Internet disconnects/connects!

Issue was with signal strength to modem.

 

Cable company corrected.

Message 28 of 31
ElaineM
NETGEAR Employee Retired

Re: R8500 Constant WAN Internet disconnects/connects!

Glad to hear that it's now corrected by the ISP.

ElaineM
NETGEAR Community Team
Message 29 of 31
chascent
Luminary

Re: R8500 Constant WAN Internet disconnects/connects!

Same problem here (I started the thread) WAN disconnects.

Cable company came out and tested and replaced the Modem.

2 Hours later I had a WAN disconnect. RMA # 2 will be here today.

 

I never had this problem with the R7000!

 

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Message 30 of 31
chascent
Luminary

Re: R8500 Constant WAN Internet disconnects/connects!

So far the new Unit is good. I really now believe it was a hardware defect.

Thank you Netgear for the replacement unit.

 

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Message 31 of 31
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